Technical question.

[Timtam56]

Having problems ms logging in on my computer and iPad. Says my account has been locked. When I go to "help", there is no option to get support. Anyone out there who can help me?

[13plus]

Which browser do you have? I posted a question in the help section and got this: 1. Check to see if Caps Lock is on2. Try clearing the cookies/cache on your browser. This can be different depending on your preferred browser:

Google Chrome - read here

Mozilla Firefox - read here

Safari - read here

Internet Explorer - read here

3. Reset your password. For a quick guide on how to reset your password, please access this article.

If you see an error message when trying to submit a new password, make sure the new password meets our criteria; it must be at least 6 characters long.

If you have tried all of these solutions and are still experiencing difficulties with logging in, please contact us below! It really helps us if you give us as much detail as possible and explain what you have already tried to resolve the issue.