Are you all ready for this?😂You may remember I posted 7 days ago about non delivery of injections, well arranging delivery I should say😉
On 26th May I left a message with my dermatology nurse to say Alcura haven't had a prescription from the hospital for my meds. Nurse on leave till 2nd June. Had a reply back to say they have sent it to Alcura and I will hear from them last Friday, well as I hadn't heard I contact on Tuesday morning to Alcura and they still state they haven't received a script! Walked to car after work on hold to dermatology, I said if I can't get the meds then I will stop taking the MTX as I'm done with keep chasing, im just going backround in circles, she could hear I was fed up! I returned from work and got a call from Secretary saying they have the prescription, few moments later had a call from my nurse from a different NHS hospital saying she has e mailed again so I should hear something today.
Today I went off to work, started at 8.30 am heard nothing so contacted Alcura after my very late sandwich at 2.30 to get the same response, no script. I said to her it was chased on 27th and again yesterday this cannot be right can you check and phone me back. She called me back from Alcura 45 mins later to say it has been received today but I can't arrange delivery because the necessary checks haven't been made! I look forward to hearing from you tom i replied and she said probably not, maybe Friday cause the checks take time😂if you do not hear anything by Friday give us a call. If I don't hear tom i will be phoning my nurse and she can chase it, I've had enough of being on this roundabout I seem to have found myself on😂
Sorry for the really long boring post but I feel this is terrible service, can you imagine if it was my elderly mother that is hard of hearing and relies on us children to make her phone calls😉thank you for reading😊x