NHS England: A Call to Action
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Helping you to help people with long term conditions: a call to fellow GPs – Isabel Hodkinson

The Urgent and Emergency Care Review (UEC Review) sets out 5 key changes necessary to build an improved and sustainable UEC system. One of these changes is about providing better support for people to self-care, particularly those with Long Term Conditions (LTCs). We want to ensure people are equipped with the skills, knowledge and support to help them deal with their own condition before it deteriorates or additional help is required. We also want to see comprehensive and standardised care planning so that important information about a person’s condition, along with their values and future wishes, are known to all relevant healthcare professionals. Isabel Hodkinson, GP principal in Tower Hamlets, looks at NHS England’s recent work to help GPs in providing person-centred care and support for people living with LTCs.

I HAVE just read Martin McShane’s blog - england.nhs.uk/2015/01/21/m... - with his call to enhance the quality of life for people with LTCs. It offers vital tips about how to do this in the form of three guides: person centred care and support planning, case finding and risk stratification and multidisciplinary team development.

These materials show that we have learned a lot - but also pose some major questions especially whether we can really shift the balance of the use of urgent and emergency care towards proactive and preventive service models. Our WEL integrated care Pioneer programme (Waltham Forest, Newham + Tower Hamlets) held a session reflecting on what we meant by care and support planning across our three CCGs.

We agreed a need to distinguish between “crisis plans”- information shared largely between providers to coordinate transitions more effectively (eg potential hospital admissions) and the kind of care and support planning discussed in these documents - prioritising quality of life, support for self-management and carers, and a holistic service offer.

There are also real challenges about case finding within particular risk stratifications and which interventions seem to be effective. The WEL programme is mainly based on services targeted on risk of admission and much of the work so far had been about building effectively integrated intermediate tier services.

But the central importance of general practice as a partner is now very clear - both in helping with case finding, in supporting effective data flows and care navigation across the whole system and in offering appropriate step down continuity of care.

This is all based on a culture shift towards person rather than disease based care, with new ways of partnership working - with the person, their family and carers and across the multidisciplinary team as described in the RCGP Care and Support planning animation:

Back in the practice a couple of mornings later, delivering care planning to people at high risk of admission, I first saw a lady left disabled after a subarachnoid haemorrhage 27 years ago. There was no scope for self-care, she lacked mental capacity for decisions about resuscitation and she already had a full package of care.

The focus with her was on the crisis plan, to document her current status and to outline a best interest decision, strongly supported by her husband, that she was not for resuscitation and would prefer if possible to stay at home.

Next was a follow up care and support planning encounter with a lady with five LTCs. Her previous goals were about retaining mobility, overcoming social isolation and getting back into paid employment. But she had not managed any of the agreed actions and on further enquiry we identified lack of motivation and poor concentration, probably as a result of a secondary depressive illness and have now adjusted the agreed actions accordingly.

If you are a GP or commissioner interested in more proactive case management for people with LTCs, aiming to improve the quality of their life but also to explore more appropriate options THESE MATERIALS ARE FOR YOU!

I recommend that you start here:



Isabel Hodkinson is a GP principal in Tower Hamlets, where much of the care for people with LTCs is delivered through enhanced service funding for packages of care via GP networks.

She is on the Tower Hamlets CCG board as lead for informatics and is the RCGP Clinical Champion for Care and Support planning.

2 Replies

People [ Drs?] on remits keep adjusting my notes for computer which omit many important facts surely before this is put on screen you should have to sign that you are OK with this.In my case there were a number of omissions & inaccuracies they refused to put right .Surely this is not legal especially regarding out of hrs contacts & A&E not testing .

It is now happening again as had to change practises over 10x due non transferral of hospital monitoring appts & fact refuse to refer back yet have no specialist knowledge of many conditions .10 min appts are a joke allowing Nurses to Test .

As for NHS Constitution ? At 70 they don't want to plan or address the social when single solo & disabled .They then tell you to leave knowing allowed the local A&Enot testing to close.That is why we become bed blockers because the system bullies , blames & discriminates.Cutting on cuts is madness when sudden cardiac arrest cause not found or risk taken into account.


This is outrageous I am already suffering and nearly dying of MI cardiac arrest after negligence of disability found in research before Thatchers Cuts .You can't cut on cut you will reduce the lives of those with multi conditions by 30 yrs . I am already suffering classic heart failure symptoms ignored by LA maladministrating social services now holding the funds for the medical so having to access assistance in Europe .Day after day , week after week I have been begging for assistance.

It is madness to get administrative persons on remits take place of Drs & Specialists .Perhaps if they had taken hippocratic oaths they would not have allowed this to happen. Then you call us bed blockers this is downright bullying and unethical behaviour .I can't even access tele health/telecare