As a follow up to our last post, here’s some insight into the support available to you in community matters and in your interactions with other members of HealthUnlocked. Each community will have their own guidelines and own atmosphere, so it’s important to refer to these when you join a community or when you want to refresh your memory.
Your community admins, moderators or ambassadors should be your first port-of-call for community concerns, as they are most familiar with the community environment and so will be best placed to support and advise you.
Community/ individual safety:
If you’re worried about strange behaviours, a negative community atmosphere or either the safety of yourself or another HealthUnlocked member, please report the content by following the steps in this article: support.healthunlocked.com/...
The admins of your community, or the Support Team at HealthUnlocked, look through each and every report and act on them to safeguard the community. This should be your first action if you’re concerned by anything and want to flag it up. Often, we receive emails about things that have already been reported. Reports are acted on first, so it might save you some time to do this before you decide to email.
Private messages (PM):
You can now also report or mute other members who private message you. To maintain your privacy, reports of PMs are only sent to HealthUnlocked staff, and not to your community admins.
Muting PMs prevents the muted person from messaging you. You can read more information about muting others in PMs here: support.healthunlocked.com/...
Support for you:
Sometimes you need a little more support than other members of your community can provide. For these instances, we’ve compiled a list of mental health support resources and organisations that you are encouraged to check out: support.healthunlocked.com/...
If you think we’ve missed any that would be useful, please get in touch with us through our Help Centre so we can review what we currently have available for you.
As always, if there’s anything you want clarified or you have any feedback, please get in touch via our Help Centre: support.healthunlocked.com/...
Thank you all for your support!