app still not working

[PurpleType2]

hi

So frustrated. App still not working after 2 weeks.

Not sure I want to bother continuing if it gets going again.

[Charlotte_EXi Administrator EXI Support EXI Staff]

Hi PurpleType2 Sorry to hear of your frustrations, my colleague has been liaising with you over email and has provided you with an update on your issue. Please email back to [e-mail] if you require any further support.

Thank you Charlotte

[ChiButterfly]

I'm with you it's unacceptable and no one seems to see the urgency or fix the problems that started from day one, so disappointed.

[Sarah_EXI Administrator EXI Support in reply to ChiButterfly]

Hi ChiButterfly - I have been responding to you here on Health Unlocked, via email, via our customer support portal and also directly with your health coach about the issues you have raised. I have escalated your issues with our techncial team and they are prioritising the updates to syncing which you reported. I have also provided you with interim workarounds to the issues you have reported. I am happy to keep you posted via your support tickets regarding the updates and what issues they are fixing. Thank you.