Anyone else having problems with the app just not synching things correctly from Fitbit/Google Fit. I've already got a ticket open with support but I have a while week off stats that's just missing and then odd days as well (like last Sunday where Fitbit knows i walked 8000 steps but the app is showing <200 but somehow in that tiny amount of walking i managed to get my heart rate in the right zone for well over 30 minutes!)
Something just isn't right and it's really disheartening when I'm just trying to do things right and being hindered by the app
Written by
Janw14
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I am very sorry that you're having this experience. One thing I'd recommend as a workaround while we investigate is to try to sync on a sunday afternoon/evening to ensure you're capturing all of that week's activities before we start a new EXI week. It's not ideal, but it should avoid any more missing days/weeks while we work on it!
I'm really frustrated I started exi program at work just had my first coaching session with my coach and she had no information on my last two weeks ;( what's the use of participating in this program if there are so many issues with technology. My exi app not working correctly I can't even see my weekly goals because they are cut off. I also have to keep telling exi to connect to my fitbit so needless to say allot of days handed not been recorded. I'm not impressed with exi due to all these problems and I emailed exi for help never heard back from them. From disappointed participant. Pattie Appleby
ChiButterfly oh no! I'm so sorry you're having this issue! I haven't seen an email from you Pattie - can you message again and I'll look into it straight away!
Edited to add:
I have found your original email to EXI - I had replied twice to ask for further information, I'm so sorry you didn't receive them but I'll reach out to you directly again!
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