activities

[Amberdream]

I’ve just logged in to EXI to complete my daily activities and the group of indoor workouts has disappeared.

I have turned phone off, logged in again and still not there, why had this happened.

I still have outdoor and gym workouts but not the indoor.

Help please if this has happened to anyone else.

[Sarah_EXI Administrator EXI Support]

Hi Amberdream - thanks so much for posting! Could you please email [e-mail] so that I can get the team to check what's happening with your account? thanks so much! Sarah

[Sarah_EXI Administrator EXI Support in reply to Sarah_EXI]

Hi Amberdream - I have just checked with the team here, We've changed around the categories a bit and the vidoes are now showing under "Heart Health" a little further down.

We now have

* Outdoor Workouts

* Gym Workouts (this is also where Other Physical Activity lives)

* Build Strength (New videos for improving strength)

* Heart Health (This is where the vidoes from "Indoor Activities" now live

* Improve Balance (New videos!)

* Learn More (Education videos around lifestyle and diet)

If you can't see any of these sections, let me know!

[Spider321 in reply to Sarah_EXI]

my indoor workouts have also disappeared and they are not lower down on the list. The only workouts are outdoor and gym.

[Sarah_EXI Administrator EXI Support in reply to Spider321]

Thanks so much Spider321 - are you iOS or Android?

[Spider321 in reply to Sarah_EXI]

ios

[Sarah_EXI Administrator EXI Support in reply to Spider321]

Thanks Spider321 - we do have a new update due to go live in the next couple of days which should resolve, but it would be very helpful to get your account details via email to investigate and make sure it gets sorted!

[Spider321 in reply to Sarah_EXI]

I have emailed. It’s odd that the changes would be only partially added, eg the top two lines of activity.

[Sarah_EXI Administrator EXI Support in reply to Spider321]

Thanks Spider321 it may be that some of the changes in the backend were deployed but not the ones in-app. I'll check with the team in the morning when I'm back at work.

[Amberdream in reply to Sarah_EXI]

hi Sarah, I will email you but in the meantime I can tell you that I can only see Outdoor and Gym Workouts and no other sections. Will email later Thank you

[Amberdream in reply to Amberdream]

I have emailed you.

[Amberdream in reply to Sarah_EXI]

Home workouts appear to have been restored, thank you

[Sarah_EXI Administrator EXI Support in reply to Amberdream]

Great to hear, thanks to everyone who got in touch! I'm glad we could resolve this quickly for you!