This week I’ve spent time online, reading some articles on devices that use virtual voices such as Alexa, Siri or Cortana, and wondering whether they could be of any help in caring, and in particular in dementia care.
I've come up with two really opposing views with regard to dementia. One says that it can be really alarming for dementia sufferers to have a disembodied voice suddenly speak, seemingly from nowhere. The other says that, used at the right time and in the right way, these devices can be useful.
At some stage, Hampshire County Council was apparently all set to roll these out to dementia patients via social care, only to be told they could be deeply distressing to anyone with limited cognition and that they might also end up being used in place of what was once done through human contact. And I can definitely see how tempting it would be for cash-strapped local authorities and medical agencies to end up relying on a device rather than physically turn up and give that much needed human touch.
Others still seem to feel they could be quite helpful for routine reminders and an easy way to tell the time, compile lists, and listen to the news or music in the earlier stages of dementia. Or for the use of carers to set reminders on behalf of those they care for.
I’ve thought long and hard about this. Even as someone with good cognition, I was initially really opposed to these devices, but since giving in to having one, I have to admit it is very handy, if limited, and actually I’m now waiting for the day when a more sophisticated robot moves in which can bring me a cup of tea when I come home tired, with no complaint or hesitation. And I definitely now think that virtual voice devices could help anyone with good cognition.
But I can see the potential problems when someone can’t grasp what the device is, or forgets it’s there and then feels the voice to be some malign force barking out orders from thin air, causing alarm and distress.
Do any of you use one of these devices, either for yourself or for the one you care for, and what are your experiences of it? If technology moves on, would you welcome the sort of robot that roams the house doing chores and helps you to assist the person you care for?
Or, are you totally opposed to using any kind of artificial intelligence at all?