A quick note from us...: Hello everyone... - HealthUnlocked Blog

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A quick note from us...

SaskiaHU profile image
SaskiaHUHealthUnlocked
31 Replies

Hello everyone,

HealthUnlocked is currently experiencing some technical issues on the site.

We understand how frustrating this can be, and our team is working hard to resolve these problems as quickly as possible, doing everything we can to ensure minimal impact on your experience while using the platform.

Your ability to connect and support one another is incredibly important to us. We thank you in advance for your patience and understanding over the weekend. We will do our best to navigate these challenges as best we can.

We will update you again on Monday.

Have a wonderful weekend,

The HealthUnlocked Team

Written by
SaskiaHU profile image
SaskiaHU
HealthUnlocked
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31 Replies
gajh profile image
gajh

Thank you Saskia. :)

Blue-52 profile image
Blue-52

Thank you SaskiaHU , it’s been very busy on Hu, noticed it was having hiccups.

Activity2004 profile image
Activity2004

Saskia,

Thank you for letting us know how long it may take, SaskiaHU . We have some issues with receiving notifications, as well.

Turnipgirl profile image
Turnipgirl

Its extremely frustrating isn't it?

BridgeGirl profile image
BridgeGirl

Yes, it is frustrating, especially as we reported it 7 and 2 days ago

TheTabbyCat profile image
TheTabbyCat in reply toBridgeGirl

Nice one BG 👍

DorsetLady profile image
DorsetLady

Been rumbling on for some time.. have been talking to support team over the last few days.

Will look forward to update on Monday, but unfortunately a lot of people will still need advice over the weekend, health issues don’t have time off!

in reply toDorsetLady

Well said.

honeybug profile image
honeybug

Thank you sweetie. ♥️

Best wishes to dump the glitches.

Love and prayers,

EJ 🤗♥️🥰🙏🕊🌿🌸🦋

Delilahmy profile image
Delilahmy

thankyou Saskia and everyone in the team xxx

Stills profile image
Stills

thanks for the update, I’ve been trying to report it for two days but not sure it worked. Looking forward to full service

DorsetLady profile image
DorsetLady in reply toStills

Aren’t we all.

DrBook profile image
DrBook

Thank you, Saskia. Nothing's perfect. I appreciate everything that's being done to remedy the problem.

Brian

in reply toDrBook

That’s the problem. Nothing has been done over recent days and Tech Support is closed until Monday.

Nobody’s fault - but these issues are occurring with increasing regularity.

DorsetLady profile image
DorsetLady in reply to

Probably shows that there are more users and traffic on platform. There certainly are on the main forum I use [am on on it every day] - and the background technology hasn't been upgraded sufficiently to manage.

'Too little investment' is the comment from my IT guru who has been involved in all things IT for last 30 odd years.

in reply toDorsetLady

“Too little investment” is a common IT problem.

BridgeGirl profile image
BridgeGirl in reply to

They are indeed.

AussieNeil profile image
AussieNeil in reply toBridgeGirl

DorsetLady , Hidden and Bridgegirl, HU use Amazon Web Services, which is scalable. In fact, it can be autoscaling en.m.wikipedia.org/wiki/Ama..."(a process that allows a client to use more computing in times of high application usage, and then scale down to reduce costs when there is less traffic)."

Neil

BridgeGirl profile image
BridgeGirl in reply toAussieNeil

So that means the current "technical issues" have nothing to do with increased use?

DorsetLady profile image
DorsetLady in reply toAussieNeil

Not blaming the increased usage per se. I’ve been on HU for about the same length of time as you, and the number of issues have increased over the years.

in reply toAussieNeil

Pardon my appalling lack of technical knowledge Neil - but could it be that someone isn’t pressing the correct buttons? 😉

I remember the advent of computers years ago and they got blamed for so much that was, in fact, human error.

primrose123 profile image
primrose123

Thank you Saskia & team for your most helpful update... Primrose 123..x

Folkylass profile image
Folkylass

Thanks Saskia. 👍🙋‍♀️x

MarionP profile image
MarionP

Understood thank you. **it happens.

Danie50 profile image
Danie50

wow that explains why some topics would t load ! Thanks for the update

BridgeGirl profile image
BridgeGirl

Well, after a smooth few hours, we now have one of our members blocked - 'explanation' is that it's an error with the spam detector.

She's the host, this coming week, for one of our most popular Pinned Posts, which should be up and running now.

DorsetLady profile image
DorsetLady in reply toBridgeGirl

Happened to someone on the LUPUS forum one day last week.

BridgeGirl profile image
BridgeGirl in reply toDorsetLady

It's ridiculous, isn't it? We have a long running thread of glitches, and another of spammers and trouble makers who've been reported and not removed from the site

BridgeGirl profile image
BridgeGirl in reply toBridgeGirl

And now it's refusing to let me load a photo: tells me it needs to be a jpg, jpeg or png. It's jpg, just as it always is

DorsetLady profile image
DorsetLady in reply toBridgeGirl

I think on most forums it’s the moderators of that particular forum that deal with spammers etc .. not necessarily HU.. or at least it out on the main one I’m on.

TudorQueen profile image
TudorQueen

Thank you Saskia

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