A quick note from us...

[SaskiaHU]

Hello everyone,

HealthUnlocked is currently experiencing some technical issues on the site.

We understand how frustrating this can be, and our team is working hard to resolve these problems as quickly as possible, doing everything we can to ensure minimal impact on your experience while using the platform.

Your ability to connect and support one another is incredibly important to us. We thank you in advance for your patience and understanding over the weekend. We will do our best to navigate these challenges as best we can.

We will update you again on Monday.

Have a wonderful weekend,

The HealthUnlocked Team

[gajh]

Thank you Saskia.

[Blue-52]

Thank you SaskiaHU , it’s been very busy on Hu, noticed it was having hiccups.

[Activity2004]

Saskia,

Thank you for letting us know how long it may take, SaskiaHU . We have some issues with receiving notifications, as well.

[Turnipgirl]

Its extremely frustrating isn't it?

[BridgeGirl]

Yes, it is frustrating, especially as we reported it 7 and 2 days ago

[TheTabbyCat in reply to BridgeGirl]

Nice one BG 👍

[DorsetLady]

Been rumbling on for some time.. have been talking to support team over the last few days.

Will look forward to update on Monday, but unfortunately a lot of people will still need advice over the weekend, health issues don’t have time off!

[Hidden in reply to DorsetLady]

Well said.

[honeybug]

Thank you sweetie. ♥️

Best wishes to dump the glitches.

Love and prayers,

EJ 🤗♥️🥰🙏🕊🌿🌸🦋

[Delilahmy]

thankyou Saskia and everyone in the team xxx

[Stills]

thanks for the update, I’ve been trying to report it for two days but not sure it worked. Looking forward to full service

[DorsetLady in reply to Stills]

Aren’t we all.

[DrBook]

Thank you, Saskia. Nothing's perfect. I appreciate everything that's being done to remedy the problem.

Brian

[Hidden in reply to DrBook]

That’s the problem. Nothing has been done over recent days and Tech Support is closed until Monday.

Nobody’s fault - but these issues are occurring with increasing regularity.

[DorsetLady in reply to Hidden]

Probably shows that there are more users and traffic on platform. There certainly are on the main forum I use [am on on it every day] - and the background technology hasn't been upgraded sufficiently to manage.

'Too little investment' is the comment from my IT guru who has been involved in all things IT for last 30 odd years.

[Hidden in reply to DorsetLady]

“Too little investment” is a common IT problem.

[BridgeGirl in reply to Hidden]

They are indeed.

[AussieNeil in reply to BridgeGirl]

DorsetLady , Hidden and Bridgegirl, HU use Amazon Web Services, which is scalable. In fact, it can be autoscaling en.m.wikipedia.org/wiki/Ama..."(a process that allows a client to use more computing in times of high application usage, and then scale down to reduce costs when there is less traffic)."

Neil

[BridgeGirl in reply to AussieNeil]

So that means the current "technical issues" have nothing to do with increased use?

[DorsetLady in reply to AussieNeil]

Not blaming the increased usage per se. I’ve been on HU for about the same length of time as you, and the number of issues have increased over the years.

[Hidden in reply to AussieNeil]

Pardon my appalling lack of technical knowledge Neil - but could it be that someone isn’t pressing the correct buttons? 😉

I remember the advent of computers years ago and they got blamed for so much that was, in fact, human error.

[primrose123]

Thank you Saskia & team for your most helpful update... Primrose 123..x

[Folkylass]

Thanks Saskia. 👍🙋‍♀️x

[MarionP]

Understood thank you. **it happens.

[Danie50]

wow that explains why some topics would t load ! Thanks for the update

[BridgeGirl]

Well, after a smooth few hours, we now have one of our members blocked - 'explanation' is that it's an error with the spam detector.

She's the host, this coming week, for one of our most popular Pinned Posts, which should be up and running now.

[DorsetLady in reply to BridgeGirl]

Happened to someone on the LUPUS forum one day last week.

[BridgeGirl in reply to DorsetLady]

It's ridiculous, isn't it? We have a long running thread of glitches, and another of spammers and trouble makers who've been reported and not removed from the site

[BridgeGirl in reply to BridgeGirl]

And now it's refusing to let me load a photo: tells me it needs to be a jpg, jpeg or png. It's jpg, just as it always is

[DorsetLady in reply to BridgeGirl]

I think on most forums it’s the moderators of that particular forum that deal with spammers etc .. not necessarily HU.. or at least it out on the main one I’m on.

[TudorQueen]

Thank you Saskia