Technical issues: An update - HealthUnlocked Blog

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Technical issues: An update

SaskiaHU profile image
SaskiaHUHealthUnlocked
14 Replies

Hi All,

As mentioned on Friday, HealthUnlocked has been experiencing some technical issues. We would like to thank you for your patience over the weekend, and today, we have an update for you!

The issue was identified where HealthUnlocked was not responding quick enough to members, and this was impacting some people having access to the platform. Although we initially attempted to increase the number of resources HealthUnlocked runs on, unfortunately, this did not mitigate the issue.

After further investigation, our tech team identified the "Related Posts" feature as the source of the outages. So, to resolve the issue of people not being able to access the platform, a decision was made to disable this feature, allowing the rest of the site to function.

While the issue has been resolved, we are continuing to investigate why "Related Posts" caused this issue, so that we can bring the feature back as soon as possible.

We hope this brings some clarity - and thank you in advance for your patience whilst our tech team work on getting all features back up and running.

As always, we will update you when needed.

All the best,

The HealthUnlocked Team

Written by
SaskiaHU profile image
SaskiaHU
HealthUnlocked
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14 Replies
DorsetLady profile image
DorsetLady

Hope it can be resolved, it’s a feature that can very useful at times when it selects the correct algorithms.

Phillip6 profile image
Phillip6 in reply toDorsetLady

Any thing you want to know about fibromyalgia I can tell you I’ve had it for 20 years

honeybug profile image
honeybug

Thank you all🤗🙏

Nathalie99 profile image
Nathalie99

Hi Saskia,

Thank you for your team efforts to resolve this bug.

I find the "related posts" feature very useful. I hope we can get it back.

Thank you for sharing what's happening.

DrBook profile image
DrBook

Thank you for the update.

Brian

GeeBee11 profile image
GeeBee11

Thank you for keeping us informed. I hope we can get the feature back soon.

Gmc54 profile image
Gmc54

Thank you for all you do.

pigeonCl-HU profile image
pigeonCl-HU

Thank you Saskia, as others have mentioned the " Related Posts" is an important and more than helpful feature when it works properly.

Hope it will be back soon.

faucet profile image
faucet

Thank you

AquaZumbaFan profile image
AquaZumbaFan

Thank you for the updates and for everyone trying so hard to rectify the situation.

DorsetLady profile image
DorsetLady

See Related post are back..

Do you know why they caused a problem? Would be useful to know if it was user related…

DorsetLady profile image
DorsetLady in reply toDorsetLady

Update - 29 Sep ..

It’s the weekend at they seem to have disappeared again…

lgd333 profile image
lgd333

Thank you for a great site and for explaining further.

Phillip6 profile image
Phillip6

hello I’ve had fibromyalgia for 20 years it’s awful Not much you can do only pain killer that works is morpheme but that’s addictive so only one a week Other thing is pain patches they help

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