I arranged a treat for my immediate family to thank them for their help and support over the years with the trials and tribulations we have been though so we went to a local chain of american style restaurants on Sunday.
Was met with a smile at the door. But that was were it seemed to end, once we were given a table. Service was a little slower than I would of expected as they were not half full? The order was taken and delivered to our table with a few rounds of drinks without one single smile or impression to please. As for the food I do not have a single complaint. All Five of us enjoyed our meals.
Once we had finished I was given my bill once more without a smile. I paid with cash ( been saving for months) and was giving in my opinion a more than fair tip. However the money was taken without me even given the chance of saying "Keep the change!" The server went straight to the till and that was the last we saw of her? Is it a policy of The Restaurant to take what is given as payment? I did not even get a thank you!
Sorry to say if I go out for a meal I do expect a pleasant experience and this was not delivered by The Restaurant. I have been to shabby looking greasy spoons and been met with more smiles and service than I got here!
Sorry for the moan but I still think gratitude costs nothing. If people do not like working in the leisure industry. I am sure there are jobs with similar money that do not involve smiling.