Aren't they the company who are going to take over from ATOS? I hope not if my experience is anything to go by.
The Civil Service contracted out employees private pensions to them and as an ex civil servant I have been trying to get this since October last year! I have been told I needed a quote which would take 2 weeks and it would be a further 3 months before my pension could be set up. They apparently are extremely busy and the phone queues are around 25 minutes. Despite several calls since October they are still trying to release my quote and are chasing up the relevant department. It's only taken 3 months so far.
If they are taking over from ATOS then God help us all.