Praise for Passenger assistance

[wheezyof]

I travel by train and use passenger assistance. They are really lovely people.

I use a hefty wheeled walking frame (my princess chair). It's sturdy, stable and I use it on the local buses, for small amounts of shopping. However, it's rather large even when folded, so difficult to fit in cars, in the luggage space on trains etc.

My daughter has bought me a lighter weight, umbrella fold wheeled walker for travel.

I'm off to visit her in early January so I can collect the new frame then.

Oh dear! I need the princess chair to get there (My home in Hampshire to hers in South Wales) but then I'd have two frames on the return journey.

No problem. I rang passenger assist, explained my dilemma, the have the solution.

The use of a railway's own wheelchair at my home station and at the change of trains, in Reading, on my way. Use my new walker on the return journey.

Fantastic service. The thought of trying to walk across a busy station, struggling to breathe and with nowhere to sit for a break...

It really is nice to know that help is there and willingly given.

For anyone needing to use the railways to travel but worried about managing their luggage, walking frames, finding their way in large stations or any other travel help they need I can only say again how good Passenger Assistance is.

To contact them 0800 022 3720 the person who answers transfers your call to the team managing your departure station eg Great Western. The help is free.

[Hidden]

What very good news. So often you read bad reviews and I've often thought that there may be thousands of people having received good treatment but never write about them. Well done Wheezyof. 😃

[Katinka46]

I am glad it worked. Others have said the same thing. Do they take you out of the station to the taxi rank? And how do you get help from the taxi into the station? I saw a big sign: “Disabled Assembly Point” but there was nowhere to sit.

I will have to go down to RBH again at some point but was dreading it.

Kate xxx 🦓♿️

[wheezyof in reply to Katinka46]

Yes, they will help you to the taxi rank. Even better, equidistant from my local station and taxi rank is a mini cab office. It has a small indoor waiting room with seating. It was a passenger assistant who introduced me to it, the fare is £1 cheaper from there to get home too!

I tell the taxi drivers I need help to get into the station and they help me.

Good luck xx

[sassy59]

Sounds like a brilliant service. Thanks for your post wheezyof. Xxxx

[Hidden]

I suspect that of this depends on the manner in which you approach the people helping you. A lot of the complaining people sound extremely grumpy to me.🙄

[Caspiana]

Jolly good news wheezyof . I remember I had a trip to London a few years ago with my mum and we were stuck with something. The staff at the station were brilliant. I remember sending them a Christmas card that year to say thank you. xx 😊👍

[Izb1]

How nice to read of people helping you for a change, I would certainly contact them if I needed help, sounds like an excellent service x