You'll never believe what's happened to me. I bought hotel vouchers for myself and hubby my two sisters and their hubbys over the internet. My sisters gave me their money and I booked the hotel we are all going this coming weekend. Well today I went to print the vouchers and they have gone missing from the laptop. I contacted the hotel because when I booked it I have to give them the voucher numbers so I thought I'd be ok. But no I'm not they said they need the vouchers. So now I've emailed the company I bought them from telling them what has happened. I'm hoping they can reprint them or have copies they can sent me.
I feel sick in my stomach over it. I know it's not the end of the world but if I have to give my sisters back the money they paid for the vouchers I'll be a very poor nanaber and Christmas will be very tight. So please keep everything crossed that the voucher company can do something for me.
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nanaber
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Hi nanaber, Just a thought if the vouchers were on your laptop then there is a strong chance they are still there somewhere, I don't know if you are computer minded if not get someone who is to have a look.Good Luck Matt
could bein reclycle bin,hard disk,or have check system admin,best u leave it till relative comes,
aww nanabar, u might be lucky,could be in laptop still,theres things in that keep stuff somewere,gone out of my head,what,hope your lucks in,bernicexxxx
Really wish you well. Something that goes missing whatever it is, Is a disaster. I had my engagement ring madeover, and then it disappeared. I will never forget that. So I do hope the vouchers turn up. You have paid g ood money for that. All the best - Anniex
That was awful to loose your engagement ring you must have been very upset over that. I hope one day it will reappear for you. I'll let you know what happens with the vouchers later today.
If you bought the vouchers through one of the discount sites, you should be able to log into the site and recover your deal. The 'deal' will be available in a number of different formats. I hope this helps.
You could try the 'sent' folder and see if the original request is in there. Most mail systems have a 'deleted' file where e-mails go and hide. As has been said if you log into the original supplier with a user name and password the information is normally there. Good luck, it's a horrible feeling when you think you have lost them, it's also easy in the panic to find them to miss the obvious solution. .
Thanks moneal, I hadn't thought of looking into the message sent folder. Your right about panic affecting what you see I didn't know what I was looking at yesterday when I first discovered them missing.
Thanks Stich I can ring the hotel at 9 am when the reservation manager will be on. I've been up for a long time now watching the clock. I'm going to ring them now I'll post back and let ye all know how I got on.
I've just been on to the hotel and they need the physical voucher otherwise they said they can't get the value of the vouchers from the company. I tried everything that's been suggest on from you guys and it's no good the vouchers just aren't there. Still hoping the company will resent the vouchers. Just hope they respond quickly. I know it's not the end of the world but I have a pain in my head over it and a knot in my stomach.
Hi nanaber, I can imagine you are very upset about this, I would be beside myself! If it's Groupon you've bought them from, they say
"You can also access and download your Groupon voucher at any time by logging in to your Groupon account, under My Account > My Orders. The Groupon will appear on your account at the same time it is emailed to you"
So, even if you've deleted the email them then they should be in your downloads folder on your computer, unless you chose to save them somewhere else. If you didn't download them then they should still be in your Groupon account waiting to be downloaded.
Have you done a search on your laptop using words like "vouchers", "Groupon" (or other provider), "hotel" to look for the file?
If it's one of the other voucher providers, I imagine they work in very much the same way.
If you lose your voucher before departure, then please contact Onhotels.com directly by either email or telephone and we will arrange for a replacement voucher to be emailed to you. Should you not be able to print a copy of your voucher you must let us know before checking in or your reservation may not be accepted by the hotel.
To obtain another copy of your voucher, please go to View My Booking. When you enter your Booking number and the last name of the person who made the booking, you will be able to access a page where you can print another copy of your voucher. If you have lost your booking number, please contact us by email or telephone and we will resend it.
Thanks. I cannot seem to learn my way around the site. Seems I better study a bit more as getting lost and posting scattered comments is getting more confusing for all.
it appeared poor Nanaber was gone as nothing else was said on that partcular line of posts. So thanks again for your kindness.
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