KARDIA PERFORMANCE FOR TAKING ECG's DURING AFib

[Hugo40]

For about 2years I have been using KARDIA for monitoring my AFib ECG .

Sopport is given by AliveCor Support. For the past 2 weeks my KARDIA have stopped giving me ECG readings. My Samsung Galaxy S 8 has stopped taking readings from the KARDIA. Anybody else use this setup.???

Hugo40 best Regards

[CDreamer]

Is it connecting to the phone at all? If not, have you checked/changed the battery on the Kardia?

[Hugo40 in reply to CDreamer]

Thank you CDreamer for replying to and trying to help. It has been a long struggle to research. Technicians from AliveCor have been as helpful as the could until they run out of ideas. I am copying their last message to to give an example. Very best Wishes CDreamer Hugo40Matt M, Jun 8, 2021, 13:21 PDT:

Hello Hubert,

We are sorry to hear that the Kardiamobile device is still not working on the S8. We unfortunately do not have any more troubleshooting steps to run with the app. We do recommend contacting your phone's provider to see if there is a way to backtrack to a prior phone update.

Thank you,

AliveCor Support

[Jalia]

I would try changing battery. Solved my problem!

[LindaDaisy]

I thought mine had died but I’d forgotten it had a battery.

[loobylou777]

Me too. Dead battery! Easily replaced

[cuore]

Hi Hugo 40. My Kardia stopped five days ago. Did you get yours going again?

[Hugo40 in reply to cuore]

Yes, will give you a full answer later. Hugo

[cuore in reply to Hugo40]

Thanks Hugo40. I changed battery, but the device didn't work. I reset by changing password, and the device did work.

[cuore]

I should add that I also uninstalled and reinstalled Kardia

[Hugo40 in reply to cuore]

Hi Curore: I actually changed my phone to a Google pixal 2xl. I use this only with my Kardia.The Samsung Galaxy S8 the Android Upgrade had not been upgraded.

This was the last message from the Kardia technical help was: We are sorry to hear that the Kardiamobile device is still not working on the S8. We unfortunately do not have any more troubleshooting steps to run with the app. We do recommend contacting your phone's provider to see if there is a way to backtrack to a prior phone update.

Thank you,

AliveCor Support

Phone: [phone]

Email: [e-mail]

For articles on commonly asked questions, you can visit our support site at [alivecor.zendesk.com/hc/en-us]

It was then I decided to get the Google pixal Phone which works perfect.

Regards Hugo40