Alive Cor Kardia help!

[Apple88]

Hi everyone,

I’ve had my Kardia for about 8 months and today it has stopped working. If I place my fingers on the pads it just flashes between “great signal” and “no signal” and won’t take a recording.

Before I try to contact customer services, I thought I’d check to see if anyone else had had this issue? Does it need to have its battery replaced? Seems a bit soon for that.

Thanks if advance if anyone can help.

😊

[LONDS7]

Hi Apple88. Hope you are well!!

Try battery out and in again and also phone off and on to reset the app? I’ve had similar issues. I use mine several times a day and not had to change battery yet. Its about 6 months old.

[Apple88 in reply to LONDS7]

Thank you! I’ve sent you a message. 😊

I’ll try taking the battery out. I like to know it’s working in case I need it. It’s been a saviour for me this year!

I’ll see if that works...

[Apple88]

Update - I went and bought a new battery and it seems okay now. Maybe I’ve used it too much this year 😔

Hopefully it’ll be okay now.

[Apple88]

Ohhhh! That’s interesting! I will definitely keep a careful watch on where it’s positioned in future.

Thank you!

[HiloHairy]

I've had mine since they came out and this really does sound like a failing battery. However, something else to try in this kind of situation is to put your phone into airplane mode while you do the test. It sometimes clears up issues of this nature.

[Apple88 in reply to HiloHairy]

Thank you. I didn’t realise you could do it in airplane mode. I will try that too.

It does seem soon for the battery to have gone but replacing it seems to have worked so maybe the new one will last longer.

Thanks for you help. 😊

[foxglove1]

Had mine for several years now and replaced battery twice. Probably that.

[Hidden]

I only have the simple

Version with no battery just two sensors.

[Hidden]

Found it! I have had mine 4 years..

[Maura5]

I would think it’s just a flat battery, I had the same problem

[kalgs]

Battery very easy to replace

[Apple88 in reply to kalgs]

Yep. All okay now. 👍🏼 Thanks.