Hello
Has anyone had any problems with their Kardia?
I have had mine for over a year and it has worked perfectly recording the occasional bouts of AF. I am paf and on Apixoban.
Just recently without being in AF I have tried to record and have been getting "Recording is unreadable. There was too much interference" This was done several times in complete stillness and silence.
I am in the UK. Does anyone know who I can contact to remedy this? Would appreciate any help.
thank you
You may have been near an electronic device - try to move as far as possible from anything electrical.
hi BuffaflyI think you will find that it is not electric extraneous noise.
Instead it is some erratic egtopic signals combined with our AFib & the Kardia is not programmed to identify it. Hence presented it as electrical noise.
It took my cardiographer some time to prove this to me... hugo40
Thank you but have done all that. Moved rooms, even different buildings and over different days
Where did you get the Kardia?
I got mine through the AF Association, now in Chipping Norton, and I think they have a telephone support line… they might be able to help, or to tell you who to contact.
Hi Foxglove....
Information here...
alivecor.zendesk.com/hc/en-...
......Support here..
International Support
Phone: +44 (0) 333 301 0433
Email: uksupport@alivecor.com
The battery probably needs changing. X
It happened to mine you have to uninstall the app and reinstall it mine worked after I did that, it could be the battery tho.
Try moistening your fingers.
thank you all for your advice. How do I uninstall and reinstall the app please?
If u hold the Kardia app down then press delete. Then go to the App Store and down load it again, it should work it did for me😀
Hi foxglovEmma
Try going to Settings then EKG Settings. At the bottom there may be a switch for Unreadable Message which you can turn off.
Hope this helps!
Sorry - l meant FOXGLOVE - l hate predictive text! 😠
Just be aware that the Kardia communicates with the app via your Smartphone's microphone. It's not via bluetooth or wifi. You need to position the Kardia right next to the microphone "hole" on the phone to get a strong signal. Sometimes when the phone updates, it denies the Kardia app access to the microphone, so the device can't communicate. It is possible to change the permissions for an app and authorise use of the microphone but you need to do this via the phones settings. It's not difficult to do but is a bit different according to whether you are using Android or Apple iOS. In your case, you may also have a bad battery or a problematic app as well. Good luck.
I agree with others on here, sounds like the battery, I would start there.
To uninstall and reinstall the app, you have to go first into the phone/tablet settings, find the app manager or equivalent, and having selected the Kardia app it should offer an uninstall option. Then the app store/play store will let you install again.
The same place should give you access to the app permissions, if that's the problem, but I doubt that an unreadable recording or interference report is due to the mic being switched off, it wouldn't work at all in that case.
The battery is easy to change, once you slide the Kardia out of it's holder.
I have had to move away from computer monitors, chargers, etc. Make sure your phone is not plugged into a charger.
You can try putting your phone on "airplane mode" and see it that helps. Also try cleaning the leads.
If it communicates via the microphone, surely it cant be very accurate at all. There are a plethora of extremely basic devices on the market. AF suffers (even those diagnosed) need specific devices that are accurate.
Kardia
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