In early November, I called 999 and was sent to hospital after a severe bout of palpitations (which I'd had sporadically for around three years prior to this event). Once there, a cardiac nurse told me she thought I had AFib or Atrial Flutter after looking at ECG's; a huge shock to me as I'd put it down to anxiety before.
They arranged for me to have an echo-cardiogram to rule out any other potential causes, this was due to take place in early December. I couldn't make this appointment so I called them up informing them as such and asked if they could re-schedule my appointment, which the woman on the phone said she'd do. Over a month passed and I was becoming concerned as I hadn't received any correspondence from them. So I called them, but they kept transferring me to different departments. This happened about 8 times (I ended up being transferred to the same departments that I'd already spoken to, who then transferred me AGAIN to other departments).
When someone eventually told me that a re-scheduled appointment had never been organised at all, it left me feeling baffled and even more frustrated. How could they not have organised another appointment, even when the first person I talked to explicitly said that another appointment would be made? Everyone I spoke to was very unhelpful, and one of the staff eventually directed me to the secretary of the doctor who referred me. I've tried to ring them a few times since and its gone straight to voicemail.
I feel very cast aside by the hospital at the moment, as its been nearly three months since I was diagnosed, and still haven't had further tests. They've made no effort to contact me regarding anything. I even left a message on the secretary's voicemail and I still haven't had a phone call back.
I appreciate that the NHS is extremely busy, and they are put through a great deal. But surely this level of miscommunication is unacceptable? I have no idea what to do any more.
Anyone else had any similar experiences? Any advice?