I’ve lost HU connection. Nothing since Wednesday. Is it me or the system?

[Roy46]

has anyone else lost connection?

[DorsetLady PMRGCAuk volunteer]

hi,

have a look at this - and work you way your way through it… it should resolve issues. But if it doesn’t, then you need to contact HU as described in link..

healthunlocked.com/pmrgcauk...

Whether it's you or the system we cannot say, but the system does have a history of not being the best!

[PMRpro Ambassador]

I suspect almost everyone has at one time or another!! But if it happens again - first place to look is your email spam folder ... Then work your way through DL's instructions. Then, if all else fails, complain directly to HU,

[Judyliz]

This occasionally happens to me. I always find it smiling at me in my junk folder. No idea why the clever sorting bits on my kindle sometimes take against this address.

[DorsetLady PMRGCAuk volunteer in reply to Judyliz]

Usual reason is because there has been a software yo date on your device -and you aren’t always aware of that…

[Jackoh]

I haven’t received any since Wednesday in my inbox too Roy46 . I have found them all in “junk!!”

[Rosebud17 in reply to Jackoh]

Me too!

[Ridge]

Me too. I’ll do all suggested. Nothing since Wednesday

[DorsetLady PMRGCAuk volunteer in reply to Ridge]

If not resolved, please do advise HU - and be aware of software updates in future - as my comment above.

[Pixix]

Yes, sinceWednesday I just looked it up myself, instead of it landing in my email in box…it’s easy to do so, by googling health unlocked. But today it’s back as normal.

[DorsetLady PMRGCAuk volunteer in reply to Pixix]

Fair do’s -but that doesn’t alert HU to the problem if it’s their end, and you don’t always know that..

[Pixix in reply to DorsetLady]

Oh, OK…I didn’t want to bother anybody tbh…but I will report if it happens again..This reply just went to ‘Junk’, which hasn’t happened before (to my knowledge!) S x

[DorsetLady PMRGCAuk volunteer in reply to Pixix]

That's why they are there... as I've said before, it might be your device.. and if so then you can probably sort it out. But it seems to have happened to a few recently - which indicates it's at the HU end of the piece of string 🙂

[PMRpro Ambassador in reply to Pixix]

We would be DELIGHTED if you would "bother HU" if the simple approach DL gives doesn't achieve a recovery. That is all the intervention WE can offer and when that doesn't work - it is HU and a bug. But it is usually just DL and me complaining and they think it is just us.

[Roy46 in reply to PMRpro]

Many thanks to DL and PMRpro and others who chipped in. Yes I found nearly a weeks worth of HU in my junk box. Now transferred to my inbox. If it carries on this way I’ll certainly complain to HU

[DorsetLady PMRGCAuk volunteer in reply to Roy46]

See this reply further down -

healthunlocked.com/pmrgcauk...

[Pixix in reply to PMRpro]

This reply from you went into junk while daily update went to inbox.

[PMRpro Ambassador in reply to Pixix]

No logic!!! But that's HU for you!

[Pixix in reply to PMRpro]

Same today…updates into in box & replies into junk…will email them soon…looking after puppy for afternoon & need to fetch her from next door now! S x

[Meggie22]

My HealthUnlocked emails have been landing up my Junk folder since Wednesday too. Have added their address to my contacts but hasn’t made any difference so far.

[DorsetLady PMRGCAuk volunteer in reply to Meggie22]

Have you also marked them [or at least one] as Not Spam…and/or as Safe Sender? You need to do that as well.

[Meggie22 in reply to DorsetLady]

Thank you, will do so.