What do supported living workers/carers actually do!

[Cakes2695]

Can anyone clear this up -

They don't do nail cutting or toe nail cutting

They don't wash hair /rinse

They don't keep a healthy diet despite care plan

They don't want to go out on activities

They don't do Personal care

They don't do teeth

OMG I would be here all night ! they are corrupt and untrainable

Adult social care authorities should be ashamed. Anyone seen a flexible care contract ? i am awaiting advice from my LA on this because the next care team my daughter has better hit the ground running or they will be FIRED !! I'm not going to give second chances.

[catladie]

They can't do nail cutting but as for the rest they can.Omg I'm so sorry to read this id put in a complaint

[Cakes2695 in reply to catladie]

Sadly this hasn't been the case for my daughter 6 years of failures from various care providers and 1 residential setting. My daughter has been living back at home for over a year now. She is slim after they allowed the weight to excessive obsese levels despite many requests to reduce, they caused major triggers, didn't help with personal care. The put her in harms way many times. Told me that she smelled! it was truly awful. The local authority doesn't have a grip on any of it. The choose care based on costs which as you know isn't the right way to support anyone. They agree to keep parents in the loop then go behind our backs. I'm sick of it they are liars.

[catladie in reply to Cakes2695]

This is disgusting how old is your daughter may I ask?.I'm going through a similar situation to at the moment.

[Blue4rose]

we have also experienced similar over many years, care plans seems to be generally ignored. It is a shame that the local authorities who have commissioned the care do no monitor any of this in order to improve delivery.

[MontyCat]

Hi. Sorry to hear that workers are failing your loved one so badly. There are certainly things on your list that they should be doing, such as facilitating engagement in activities, and other they can only do provided they are covered to do so through CQC registration. If your loved one requires personal care, do check that the care provider has CQC registration - my daughter was with one agency for eleven months before the LA "discovered" that they didn't have this registration and so could/would not provide the level of personal care she needed!

The senior social worker who facilitated the placement was very aware of my daughter's needs, so the placement should never have gone ahead or at the very least I should have been told (and would have refused the placement). Luckily some staff did undertake certain tasks for her under a duty of care, otherwise it would have been a very serious case of corporate neglect, but I spent several months running backwards and forwards to assist with things like hair washing/drying, showering, trimming nails, cleaning ears - things she cannot manage for herself - while the LA got rid of that agency and brought in another which did have the correct registration. However, they told me that even with the CQC registration they were not allowed to clean inner ears or trim nails (although one member of staff did).

I also had issues around her diet - staff allowed her to eat as much as she wanted (she will keep eating as long as food is available) rather than limiting portions to help her maintain a healthy weight and she gained over a stone under their "care".

It is an absolute minefield - we should be able to have a reasonable level of trust in these people and yet there are so many failings and such a lack of basic care. Stand strong, question everything and never take anything for granted or on trust. I hope things improve for you.