I am a final year student nurse (graduate in 3 months!). I have had experience of ICU as a relative - my daughter was there for 3 months after a car accident. I am now on placement on a different ICU (same trust). I have let a few people know about my daughter and they are genuinely interested in receiving suggestions on how they can improve care for patients and relatives. I said that one of the main things was making sure my daughters hair was clean and tidy and shaving her legs! Also when the doctors do their rounds, don't just talk as if the family and patient aren't there - either do it away from the bedside or include them.
Any other suggestions? I did notice that the new ICU leaflet/brochure was on the unit.