frustrated

[Smop]

the EXI app say for today 0 steps. Apple Health app 6481 steps some days it works others it doesn’t. Please sort it out

[MisplacedAlpaca]

I found this too with android and Fitbit. I downloaded the Google fit app that acts as an anchor.... Collects information from Fitbit then sends it to exi. No idea if there is a similar app for apple users.

[Sarah_EXI Administrator EXI Support in reply to MisplacedAlpaca]

Hi MisplacedAlpaca - we're just finalising our Fitbit integration at the moment so you should be able to link your fitbit app directly to EXI - we're expecting this to go live this month (I'm a Fitbit user myself so have been waiting for this for a while, hooray!)

[MisplacedAlpaca in reply to Sarah_EXI]

Oohhh that will be amazing. Thank you for the update 😊

[Sarah_EXI Administrator EXI Support]

Hi Smop - this definitely should not be happening for you - we've had a few reports of slow data sync from Apple Health so we're investigating. Please drop us a line to [e-mail] and we'll include your account in our investigating, thank you!