I remember many years ago when the company I worked for for 40 years brought in another company as a personal motivator/attitude changer. One of our managers was a bully , but through nepotism and old friends was untouchable so all the managers had to take many hours of training, on how to deal with situations concerning our staff.
Empathy was the key word. The company made it very clear that we were not to have sympathy for the employee but instead empathy. That way you did not have to actually do anything for the employee but the employee felt that you cared. They gave us flash cards that we could read before meeting with the aggrieved employee so we would have the words at our finger tips that would smooth over the situation with out giving them more pay or a leave of absence or changes to the work place or whatever they really needed. Professional women were starting to come into the company and the whisper was that they were the target, most effectively managed with nice words.
It became clear that the working definition of Empathy is :
Fake niceness,
An effort to mislead by soothing words
Political correctness
Dumming down of real feelings and opinions
A diluted averaging where everyone's opinion must be elevated and accepted as important even though that person knows nothing about the subject.
The result is nothing accomplished or worse .
It does not stop bullying, It hides it with very nice selected words.