HELP!!

[Laura009]

Since yesterday afternoon l have been unable to access my private messages and notifications. I can see l have 3 and 12. I am getting told l need to log in using email and password but my password keeps being declined so pressing on 'forgotton password' but the same screen is popping up so l am unable to reset/ change my password. Is anyone else having the same problem? I can still see all the posts and replies and l can reply to those but have no way of seeing my private messages or notifications ! Hope you can help me sort it !

Thanks. Laura xxx

[Hidden]

Must be a glitch with healthunlocked Laura. I clicked on my messages to have a look and it’s asking me to log in also. Xx

[Laura009 in reply to Hidden]

Thanks Angel. I wondered if that was the case. Hopefully it will be sorted as if by magic soon xx

[Richard-Allen]

Same problem here Laura. Keep getting prompted for email address and login. Has the website been hacked admin?

[Laura009 in reply to Richard-Allen]

Could be 🤷🏻‍♀️

[Nick_123]

Hi laura it has been doing the same thing to me. I dont have a PC so just use my phone.I can see a preview of the message but then when I click it it opens another window. E mail, something else and log in with google. I just tap that one and it opens another window but work.

Hope this helps. You've probably sorted now, hope so.

Nick

[Laura009 in reply to Nick_123]

Hi Nick. Thanks l use my phone too but l can't get beyond the login with email ... enter password, which l do but still wont open. So l press reset password but it just flashes up login with email again??? I'm "healthlockedout !!"

[Nick_123]

I haven't tried resting PW I just clicked on log in with google. Think it the red bar.It's weird cos the same thing happened to me yesterday. The log on with google works for me.

Give it a try.

Nick

[Laura009 in reply to Nick_123]

Ok wish me luck ..........

[Laura009 in reply to Laura009]

Uhhhh ... says my account has been locked !! 🤷🏻‍♀️🙄😡

[Laura009 in reply to Nick_123]

Ooops l replied to myself 🤪It said my account has be locked !!

So l'm lockedin, lockedout and lockedup !!🤷🏻‍♀️🙄😡

[TT-2018]

I think that the HU server is in Tier Four?

[Laura009 in reply to TT-2018]

🤣🤣🤣🤣🤣🤣

[Hidden]

Sorry to hear this - I too had to re log in this morning by verifying password .

I will raise a concern with Health Unlocked.

Trust9

[Laura009 in reply to Hidden]

Thankyou. It's impossible for me to login, re register or change my password 😱

[Hidden in reply to Laura009]

Morning - I have emailed admin support again this morning - will update as soon as I hear.

Trust9

[Laura009 in reply to Hidden]

All sorted now. Thankyou 👍

[Hidden in reply to Laura009]

I am not sure what the issue was - but as long as it is sorted.

Trust9

[Laura009 in reply to Hidden]

Yep l've been unlocked 😀

[briccolone in reply to Laura009]

I preferred it when you were locked .... Just joshing - glad you're back K

[Laura009 in reply to briccolone]

Haha .. thanks Bric ! Have a good Christmas x

[briccolone in reply to Laura009]

Likewise Laura

[Laurenluv]

I had the same issue with my other account. Had to use this one instead. Not sure why it wouldn’t accept my password or let me reset it.

[Laura009 in reply to Laurenluv]

So frustrating. I just hope it can be quickly and easily rectified by HU at their end

[Dogbot]

Hi laura009 I will not pretend to know much about computers or this site but my son always told me any problems turn the computer off completely leave it for awhile then turn it back on, it works sometimes good luck 😃.

Stay Safe All

Dogbot 🐶🌈

[Laura009 in reply to Dogbot]

Yep tried that 😪But its all sorted now 😃

[Dogbot in reply to Laura009]

Great, I’m always a bit late for advice 😂🤣👍

[Laura009 in reply to Dogbot]

I will remember that 🤣

[cammeag]

This is a total nightmare 😱😱😱Laura cannot access her fanmail...I’m calling MI5 as we speak...hello, Q? Quick, send in the eggheads, 007 is without access!!

Don’t panic Laura, helps on the way!

Soon be resolved 🤪

[Laura009 in reply to cammeag]

🤣🤣🤣🤣🤣 👍

[Palpman]

Still not resolved. Login with Google Account works fine but I have to login again every day as it does not remember.

[Laura009 in reply to Palpman]

The prob was with the site itself ... theyve fixed it 👍

[cammeag in reply to Laura009]

Your too modest Laura. Go on....admit it!It was your MI5 backup team 😉

[Laura009 in reply to cammeag]

Doh !! Busted !!

[cammeag]

😂😂