…[When patients] participate more actively in the process of
medical care, we can create a new healthcare system with
higher quality services, better outcomes, lower costs, fewer
medical mistakes, and happier, healthier patients. We must
make this the new gold standard of healthcare quality and the
ultimate goal of all our improvement efforts:
Not better hospitals.
Not better physician practices.
Not more sophisticated electronic medical systems.
Happier, healthier patients.
—Charles Safran
