Critical illness insurance refusal

[MissDolittle]

Has anyone had any experience with critical illness insurance being refused? I have paid for a policy for 15 years and after my open heart surgery made my claim, only for Legal and General to say I didn’t have the ‘right kind of heart surgery’.

I want to appeal or maybe even get legal advice, but if anyone has any tips/advice/recommendations I’m all ears!

[Lowerfield_no_more]

Try the Financial Ombudsman Service

financial-ombudsman.org.uk/

[Heythrop51]

I suspect it may be because looking back on your posts you had a congenital heart defect, i.e. were born with it. Have you read the small print in deysir?