Omron Connect Blood Pressure Monitor Data loss

[pottypete1]

Good afternoon All

I lost all my data on my Omron App this morning and sent an email to Omron complaining.

The following reply may be of interest to others who have this Blood Pressure Monitor.

Got very frustrated typing OMRON on this post as the predictive text system wanted to change it to MORON.🤕

OMRON connect Team sincerely apologizes for any inconvenience caused by the recent data loss issue in the OMRON connect app. We want to assure you that your data's security and recovery are our top priorities, and we are working diligently to resolve this matter.

We are pleased to inform you that significant progress has been made, and we anticipate that all your account data will be fully restored by the latest June 25th. We apologize again for any frustration this may have caused, and we genuinely appreciate your patience and understanding during this process.

Our dedicated team is fully committed to recover your lost data. We understand the importance of your health data and the impact it has on your wellness journey. Our technical experts are actively working to identify the cause of the problem and implement the necessary solutions, so that incident will never happen again.

Thank you for being a valued user of OMRON connect. We sincerely appreciate your trust and assure you that we are doing everything we can to recover your data and provide you with an exceptional experience.

Pete

[mav7]

Glad issue will be corrected.

What model do you have ? I have a 3 series that has served me well.

[pottypete1 in reply to mav7]

Mine has served me well too. Hope the glitch is sorted though.

My model is M7 Intelli IT.

Pete

[Ppiman]

That must have been deeply frustrating. I use the Apple Health app also and that seems to back up the data from the Omron so i hope it’s safer.

That said, I recently deleted all my older Apple devices from the health app with no indication from Apple that the health data from each would also be deleted - irrecoverably. I was so cross as it covered 2019 wren my atrial flutter started and I had my ablation.

Motto: never delete any digitally stored data without reflecting off the consequences!

Steve