I live in N. Ireland and have a concentrator, it is suppossed to be read every 3 months, and i should get a refund for electricity used by it. The man who does my readings is never on time, i have a bill from 3 July i am still waiting on a refund for, and my next electric bill is due next week, so that will be 2 bills i will be waiting on refunds for. I have phoned air liquide here so many times and been told, my refund has been sent to my bank, it hasnt, then last week, the man who does my readings, phoned me to say that in future he will be doing a reading every 6 MONTHS - TO PUT HIM IN LINE WITH ENGLAND, WHO NOW ONLY HAVE READINGS EVERY 6 MONTHS, he says i will get an estimated reading every 3 months and when he does the 6 monthly reading any underpayments or overpayments will be adjusted then. can anyone confirm please, that air liquide are going to now do 6 monthly readings and is there anyone i can complain to about this man, who is constantly not calling to do my readings, the last time i saw him was in April 2012. Thank you Janie x
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