..................Fantastic service.............KOTC

[KingoftheCocktails]

Yesterday evening (Saturday) my central heating was playing up. I phoned British Gas at aprox 8.30 pm

and they said they could get an engineer to me at 2 am(Sunday).That's what I call service.

KOTC

[Hidden]

Good, yes....but a bit too much of a good thing unless you want engineers crashing about in the middle of the night!! I have a brother who is 71. His gas boiler is playing up so he rang his supplier Eon; was told that he'd have to wait until January 2014 unless he's over 70. when he said he was they found an appointment for him in two or three days.

Lovelight

[katieoxo60 in reply to Hidden]

Lovelight if someone is over 65 they should be on the suppliers vulnerable customer list, giving priority if they have a problem, so get your brother registered is my advice. I am on the list of my fuel company for both age and disability, it enables me to have large print bills also. Hope the info helps

[KingoftheCocktails in reply to Hidden]

That is why I left E-ON

[katieoxo60]

That is a good response KOTC, but it is a weird time to have engineers fixing a boiler, neighbours might not appreciate if they are banging around in the early hours and they have work next day Good luck with repair

[KingoftheCocktails in reply to katieoxo60]

There was no banging around, the engineer fixed the problem, installed a new wall thermostat, cleaned the filters and serviced the boiler. I was left with a nice warm bungalow for which I was truly greatful. Speedy and efficient service for a vulnerable customer

[tomc]

Hi, hope you are all fixed up with heating now.

2am? Jings I would not want to answer the door at that time, saying that, If I fell asleep it would take more than a bomb to wake me so a gas engineer would have no chance. DONT THEY SLEEP??.

Tom.

[KingoftheCocktails in reply to tomc]

British Gas supply a 24/7 call out service for vulnerable customers. Normally within 4-6hours

[tomc in reply to KingoftheCocktails]

Not always so good in Scotland.

[KingoftheCocktails in reply to tomc]

Are you on Scottish Gas vulnerable tariff tomc? If you are the service should be much the same.

[tomc in reply to tomc]

Yes we are, but we never get the kind of response you have.

At best within two working days.

Tom.

[silversurfer]

I am a bit of a scaredy cat dont think I would answer the door at 2am.

[KingoftheCocktails in reply to silversurfer]

They phone you 5mins before they are due to arrive, show their ID cards and tell you your password

[katieoxo60]

Well KOTC glad to hear your heating is fixed and you are warm again. Sounds like a brilliant service to me and with as little inconvenience as possible. Well done to British Gas

[KingoftheCocktails in reply to katieoxo60]

They deserve a pat on the back I think katieoxo60

[katieoxo60]

Yes plus a gold star

[helingmic]

I hope they come in uniform: a red cassock, red hat with a wollen bob on the end and a white beard, singing HO, Ho, HO, we are the gas people! have a Jolly good night! let's go in lads, and start banging!!!

[KingoftheCocktails in reply to helingmic]

I could have called it 'Silent Night'

[helingmic]

KOTC because they were wearing rubber shoes!

[KingoftheCocktails in reply to helingmic]

Could have been hob nail boots !