If you contacted the BLF Helpline, wh... - Lung Conditions C...
If you contacted the BLF Helpline, what would be your preferred method of contact?
I would prefer to talk rather than live chat , that seems to take longer
I have voted for telephone, and if my need is urgent that is what I will choose, however in a general health enquiry I am quite happy with email.
Happy Christams BLF.
I would have liked to tick both email and live chat, my reasons for this are that if I have concerns about my husband it is difficult to talk about them when he is invariably in the same room
I ticked email but would like live chat as well have a good day
E mail then telephone if I feel needed
I have 'ticked' email but would be equally as happy with telephone, except sometimes I don't have the breath for long conversations!
I have voted email because I have tried telephoning in the past but always seem to pick the wrong time when no one is available.
Andy
Did you get a reply to your email?
Hi Mark
I previously only tried by telephone because I was desperate for advice. In the end I spoke to a friend from Breathe Easy who go a COPD nurse to call and help me out. I should have tried emailing but sometimes when you are desperate and alone you do not always think clearly.
Andy
Whilst I am into modern technology, on serious matters I feel happier speaking directly to a person.
Voted e-mail because I don't like talking much when im worried, i cant find the words i need. But must comment i have e-mailed the BLF when first diagnosed 3 months ago, still waiting for a reply.
I contacted them 3 weeks ago and they were very helpful. They answered all my questions and gave me confidence . I thank them very much and wish them a Merry Christmas and a Happy New Year.
Would prefer to telephone,however the amount of information shared online by good folks are,for me so helpful and usually answers my concerns.
Thanks to all...what a help you have been.best wishes for the festive season and the coming year.
Nelliex
I ticked email as I would be able to keep it and refer back to it if necessary.
Wishing everyone a Very Merry Christmas and Happy New Year.
Definitely phone. I emailed earlier this year but never heard back. However I've phoned twice and got a a great response.
I chose email but live chat is ok. Telephones are not always the easier solution.
I prefer telephone,although information I asked for by post hasn't arrived as yet from last week.
I voted live chat as my voice is unpredictable at the moment, but otherwise would have said telephone but email is good as well. Happy Christmas all.
I suppose, because of the fact that it is recorded for future reference, an e-mail would be the best but live chat or telephone would be just as good really.
Just as when we try to contact the utility providers or any other main helpline, we do prefer to have 'real human voice-to-voice' contact. Not answer machines, 24 hr waiting on email responses, and even live online chat services are becoming more and more impersonal in their responses. Please keep telephone help as a priority. There is a huge difference in the impact one 'real live' human response can make to someone who needs help, even if it just some consoling words until expert advice can be provided. This is nothing to do with people's age group or awkwardness with technology, it is do with being a human being in need.
I have voted for telephone but for non urgent matters email would be fine.
I don't mind any method really but email is my preferred. x
Prefer telephone, can talk out much more than you can write and talking can be very reassuring. X
Telephone! knowing your talking to a actual person is a big help without any doubts rather than a machine ...
Telephone if urgent, it's nice to speak someone. Other general enquiry/non urgent - email is OK
i would of liked email and phone, but it's much better to speak with a real person i think.
I would send email because I am hard of hearing
I voted life chat but would be just as happy with email. Maybe latter to set out the problem or information looking for but then move on to live chat which is more interactive. Also give a record of discussion and advice. Phone is OK but if unwell hard to talk for long plus hearing becomes worse. Also no available script of conversation.
really helpfull
I voted live chat, but would be equally happy with phone call or even email, if I was confident of getting answer.
email for me so I can go over what has been said.
E mail preffered
I would prefer email due to not always having enough breath to keep talking. Also a bit more private when family are visiting. When I received my call back my 2 year old grandson had arrived and tried taking the phone. Ended up having to lock myself away.
Telephone
