Digests: HU have just advised as below: Dear... - Thyroid UK

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helvella profile image
helvellaAdministrator
19 Replies

HU have just advised as below:

Dear admins & moderators,

We use a very well known tool to send our daily digests. Unfortunately, it has been having serious issues throughout the day.

What does this mean in practice?

Even after trying our best to send them, only 14% of our digests went out today. Until now, we don't have any approximate estimate of how much it could take them to solve the situation.

So, heads-up, tomorrow morning your digests might not arrive. In that case, we will post a reply here with any information we might have.

Hopefully all will be well, but if it isn't will try to let you know on this thread.

Updated 05/02/2019 12:44

HU's post about this, from about three hours ago, is here:

healthunlocked.com/latest/p...

Hope you can access that.

Written by
helvella profile image
helvella
Administrator
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19 Replies
LindaC profile image
LindaC

Thank you helvella! :-)

jgelliss profile image
jgelliss

helvella Thank You for this Post . I really appreciate it . I as well did not receive my daily HealUnlocked . I sent them this morning an e-mail . I did not receive as of yet a reply . I'm sure their hands are full and over whelmed with this glitch and working very hard to get it up and going as soon as possible . In the past I received almost immediately a very kind courteous reply . That's how I realized that it's a bigger problem than I imagined . I'm currently coming in from a previous daily HealthUnlocked .

Wishing lots of luck with fast resolutions for the wonderful people who work so hard in the background who make this *Great* community what it is .

Thank You In Advance .

Chunipet profile image
Chunipet

Thank you for posting this. I’ve kept checking during the day but no digest - thought it was me! Hope things get back to normal soon.

Thanks for letting us know as I was concerned too .

Milpol profile image
Milpol

Many thanks Helvella.

Hope it’s sorted soon 😩

MariLiz profile image
MariLiz

Thank you helvella, hope the issue gets fixed soon!

silverfox7 profile image
silverfox7

Many thanks for the heads up! I didn't look for mine this morning as running late but just got it 19 hours later so I shouldn't be here now reading it! But I was wondering what happening!

I'm getting mine now

helvella profile image
helvellaAdministrator in reply to

Hope that means everyone is getting their digests. Suggest only people still having problems respond.

Zephyrbear profile image
Zephyrbear

I got two this morning, both headed with the same picture, but with different content... the first arrived at 00:16am and the second arrived a 5:05am... 🤪

Haven't had a digest this morning. Spoke too soon!! And should have had at least one notification, but there's nothing

Nothing today either!

helvella , is there any news yet about this? Still no digests or messages from people I follow

Still no news and no digests or posts from those I'm following!

Anyone know what'shappening?

helvella profile image
helvellaAdministrator in reply to

Sorry - I meant to reply before. I did get a digest the other day - but only the one.

helvella profile image
helvellaAdministrator in reply to

Just checked - it was supposed to be fixed 8 days ago.

I suggest you contact HU here:

support.healthunlocked.com/...

in reply tohelvella

Thanks x

SeasideSusie profile image
SeasideSusieRemembering

I think things have been back to normal for about a week now, certainly has for me and there have been no posts from anyone else having problems.

Suggest you contact HealthUnlocked, they should be able to help you

support.healthunlocked.com/...

in reply toSeasideSusie

Thank you too x

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helvellaAdministrator
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Buddy195Administrator

Content on HealthUnlocked does not replace the relationship between you and doctors or other healthcare professionals nor the advice you receive from them.

Never delay seeking advice or dialling emergency services because of something that you have read on HealthUnlocked.