First do no harm????: Sorry need to sound off, have had... - NRAS

NRAS

37,219 members46,055 posts

First do no harm????

Traceyanne profile image
9 Replies

Sorry need to sound off, have had a so called professional being very nasty on the phone to me.

I was diagnosed with RA at the beginning of April and have started treatment with the BRI, which is a hospital a bus or car journey away. At first I was a bit disapointed as I live a short walk from Southmead Hospital. However, the team at the BRI have been really kind and good to me. After looking at a poster in their waiting room I decided to look into getting a referral to Southmead Hospital for hydrotherapy. I asked my GP to do this referral which she did.

This afternoon I spoke a woman from Southmead Hospital re hydroptherapy and cannot believe how rude she was. She demanded to know why I was wanting a referral with them when I'm with the BRI. I tried to explain but she cut me dead and kept interpting, telling me I had to go to BRI. She stated that my GP should have made the original referral lre my RA to Souhtmead if I want hydrotherapy and all in all was nasty.

At the end of the day (and I'm sure many of yourselves would feel similar). I didn't ask to have RA and am trying to make the best of things and access the appropriate treatment and people like her don't help.

Thanks for listening friends. xx

Written by
Traceyanne profile image
Traceyanne
To view profiles and participate in discussions please or .
Read more about...
9 Replies

Hey I think you're all as well being with the BRI hospital a bus ride away Traceyanne. This Southmead hospital sounds dire if they can even employ someone that nasty! TTx

sylvi profile image
sylvi

Tracyanne, you want to report that woman, she doesn't have to be so nasty. You pay her wages at the end of the day.

Its hard enough to live with ra without some jobsworth speaking to you like your an idiot. Contact her manager and complain.

Don't you take any notice of the silly woman and have another go and if you get again tell her off.

sylvi.xx

That is bad.. you could complain. you have the right to use what ever services you need and I suspect BRI doesnt have a hydrotherapy pool? x

Ditto to all the above comments. What a horrid woman, she should be ashamed of herself. x

bestnana profile image
bestnana

Tracey Anne you should write a letter of complaint I was deeply upset by a consultant last year ( He looked at my gps letter to him then turned to me and said your gp says you are depressed you dont look depressed to me)

I went home and stewed I was so hurt and angry However once I had put pen to paper and complained I felt so much better These people only learn their manner is disgraceful when its pointed out to them and hopefully the next patient will get better treatment So go girl write that letter

Traceyanne profile image
Traceyanne

Thanks for your replies. I have written a letter of complaint which I will send tomorrow and hopefully they will take that woman to task. Some people are so insensitive and shouldn't be in that sort of job if they don't know how to deal with people properly.

Nite xx

allanah profile image
allanah

Hi Tracey anne, that is really bad and the clerk should be at the minimum retrained. I have just had the same thing, as my area hospital doesnt have acupuncture or hydrotherapy I got refered to another hospital, no problems no cheeky woman phone calls and the treatment has been great.

You can complain by telephone to the PALS group of the hospital, the patient advisory and liason service and follow it up with a letter , they will investigate the telephone call. I would make sure you put dat and time of the call, whether it was to a male or female and what department they were from, and their name if you have it.

If you get no luck there complain to the department head involved or the hospital chief exec, but normally PALS are helpful. Dont just be palmed off though, ask what the follow up will be, and good luck Axx

tiger profile image
tiger

It's shocking! The very fact that there was a poster in the waiting room at the BRI advertising the hydro pool at the other hospital would indicate to me that the patients at the BRI are elgible to use it. Don't let that women put you off going there. Good luck. Wendy x

sciqueen profile image
sciqueen

Hi Traceyanne

How horrible, I hope you got the person name? - Make a formal complaint in writing. The hospital will have to investigate and get back to you.

Sci x

Not what you're looking for?

You may also like...

Did I do wrong going PRIVATE !!

My wife could not bear to to see me in severe pain any longer and thankfully she did and it was...
mattcass profile image

What do you wish you’d asked at your first rheumatology appointment?

Hello and season greetings to all! I’ve been lurking, reading, and learning here for a couple of...
PurpleGeck profile image

A year post diagnosis and no further forward

This weekend is tough. It's exactly one year since I was diagnosed with RA after waking up in the...
Frankiefarr profile image

Finally got a begrudging referral!!

Went back to gp today as I am still in pain and my big toe has been so sore, aswell as other...
Chelle82 profile image

Long and painful wait.

In a few days time it will be five weeks since I was last seen at the Rheumatology clinic and fit...
Mandalou profile image

Moderation team

See all
Nicola-NRAS profile image
Nicola-NRASAdministrator
KateL-NRAS profile image
KateL-NRASAdministrator
Plankten profile image
PlanktenAdministrator

Content on HealthUnlocked does not replace the relationship between you and doctors or other healthcare professionals nor the advice you receive from them.

Never delay seeking advice or dialling emergency services because of something that you have read on HealthUnlocked.