Mercury Phama Liothyronine: Hello Once again... - Thyroid UK

Thyroid UK

137,141 members160,827 posts

Mercury Phama Liothyronine

Phronsias2 profile image
12 Replies

Hello

Once again Boots are having problems getting Mercury Phama Liothyronine for me. This is an ongoing saga for me,I gave boots my prescription on the 9th of September and I am still waiting, does anyone know why Mercury Phama Liothyronine is difficult to obtain?

Thanks in advance

Frank

Written by
Phronsias2 profile image
Phronsias2
To view profiles and participate in discussions please or .
Read more about...
12 Replies
helvella profile image
helvellaAdministratorThyroid UK

I'd start by contacting Advanz (who own the Mercury Pharma brand):

Advanz Pharma

Address

Capital House, 1st Floor, 85 King William Street, London, EC4N 7BL, UK

Telephone

+44 (0)208 588 9131

Medical Information Direct Line

08700 70 30 33

Customer Care direct line

+44 (0)208 588 9273

WWW

advanzpharma.com

Medical Information e-mail

medicalinformation@advanzpharma.com

medicines.org.uk/emc/compan...

Phronsias2 profile image
Phronsias2 in reply to helvella

Hi

My wife has phoned Advanz Customer Care and has been told each time, there is no problem with the supply and for Boots to ring Advanz with any questions.

helvella profile image
helvellaAdministratorThyroid UK in reply to Phronsias2

It would be good to even partially understand the difficulty that the Boots branch has which Advanz deny!

But if Advanz say Boots should ring them, then that would appear to be the appropriate next step.

Phronsias2 profile image
Phronsias2 in reply to helvella

My wife has given Boots the Advanz Customer Care number more then once, this is ongoing ,if I could tolerate any other brand I would gladly switch. It should not be this hard to obtain a prescribed brand in the UK in 2020

helvella profile image
helvellaAdministratorThyroid UK in reply to Phronsias2

In which case, I think I would be trying to escalate the issue within Boots.

boots.com/contact-us

Though I note the warnings about being slow to answer...

It is, quite obviously, unacceptable.

SlowDragon profile image
SlowDragonAdministrator in reply to Phronsias2

Small independent pharmacies might be more helpful

Phronsias2 profile image
Phronsias2 in reply to SlowDragon

The independent pharmacy 5 mins walk from our house also had problems and refused my prescriptions and told me to go to Boots 8 miles away.

SlowDragon profile image
SlowDragonAdministrator in reply to Phronsias2

Where as I have reverse issue.

We only have 2 Boots pharmacies here. Both unable (unwilling?) to supply any specific brand.

I have Morningside T3 and Mercury Levothyroxine

Small independent pharmacy 10 miles away has several patients who always need MP Levothyroxine. So always carries that and always gets Morningside T3 for me (blister packed and seems to last better)

Muffy profile image
Muffy

I get MP Liothyronine from my local Boots, the latest this week and (fingers crossed) haven’t had any problems . Hopefully, they will be able to get it for you.

Afaghieh profile image
Afaghieh

Hi phronsias2 I had the same problem with Boots a while back. Spoke to Advanz and spoke to Boots Pharmacy manager. They order it for me in advance so when there is a change of staff there won't be a problem. In spite of that sometimes they try to push Teva God knows why?

Babette profile image
Babette

I picked mine up from Asda last night without any problems.

Phronsias2 profile image
Phronsias2

I have just had a phone conversation with Boots and they were told Mercury Phama Liothyronine is no longer available, I told her I rang Advanz Customer Care direct line 5 minutes ago and there is no problem with stocks or the supply chain, and members of this forum had received Mercury Phama Liothyronine from Boots this week, The person said she will look into this and ring me back.I have T3 for 5 days left.

You may also like...

Finding Mercury Phama Liothyronine

and I am really struggling again. Does anyone know of a way to get Mercury Pharma privately or...

Mercury Pharma Liothyronine

Does anyone know if Mercury Pharma Lio is still available and whether the price has dropped since...

Mercury/Advanz pharma liothyronine

My prescription states I must have Mercury liothyronine and this has worked well for years. Lately...

mercury pharma liothyronine

pharma liothyronine. Has anyone else been able to source mercury pharma liothyronine from Boots....

Mercury Phama not making Eltroxin and cannot say when they will.

then rang Mercury Pharma who said they were not making it at the moment. Does any one know what's...