Help obtaining the pulse article

[Hattie19]

Hello. As suggested by a member last night I tried to email [e-mail] and the email came back as invalid. Could one of the administrators perhaps help me with this, thanks

[SeasideSusie Remembering]

Hattie

ThyroidUK's office is now closed for the Christmas period so try again on 3rd January.

Double check that you have no mistakes in the email addy

[e-mail]

BUT checking ThyroidUK's Contact Us page it now says

[e-mail]

so that may be the problem

thyroiduk.org/tuk/About_Us/...

[Hidden]

You've typed UK in uppercase rather than lower - perhaps try again with the amendment.

[bluebug in reply to Hidden]

The case you use in email addresses makes no difference as they are case insensitive.

[Hidden in reply to bluebug]

I've read several times in IT help fora, that some organizations actually think that case sensitivity is a good idea and their email servers enforce it.

[bluebug in reply to Hidden]

The part after the @, which contained the capitals in this case, is the domain name and that must be case insensitive.

[Hattie19 in reply to Hidden]

It worked, thanks Nomore T3. Happy Christmas to you

Hattie x

[Hidden in reply to Hattie19]

Brilliant Hattie19, glad it resolved your problem. Merry Christmas to you too

[helvella Administrator Thyroid UK]

Hattie19,

Worked fine for me - I copied the email address from the original post in this thread, pasted into a new email, and sent as a test email. Worked fine.

Can you copy the exact error message, please?

[Hattie19 in reply to helvella]

Thanks for coming back to me,it was the capitals onUK

[helvella Administrator Thyroid UK in reply to Hattie19]

Hattie19,

It shouldn't be that - universal standard is that case doesn't matter. But someone somewhere might have made a mistake or deliberately configured a mail server to care!

[Hattie19 in reply to helvella]

Well the email went when I put uk into lowercase. so I guess when the office opens after Christmas I will know if it got to it’s correct destination