Just done my first finger-prick test. As I haven't done my own tests with any other companies I have nothing to compare the process to, but I was very relieved that for just two small tubes I received 4 lancets, so plenty of margin for error, which reduced the pressure! (I used 2, for the record ) Straightforward instructions, a handy little holder for the tubes while you take the samples, return post-paid envelope included (though I opted to pay extra for guaranteed next-day delivery as we are semi-rural). All in all it was a simple process.
Just thought it might reassure people to hear this, though other companies may be equally good.