Using the Site!

Joining

In order to join Thyroid UK on HealthUnlocked, click here healthunlocked.com/thyroiduk and enter your email address in the ‘Sign up’ box. You will be sent a confirmation email – click on the link in the email.

On this page you will be asked to set a username - we generally advise people to keep this anonymous, although it is up to you - and you need to create a password of 6 characters or more.

Because you need to be 16 years or older to join HealthUnlocked you need to fill in your birthday. You will also be asked for your gender, but you can make this private later if you like.

Once you have filled in the form, click on ‘Create an account’ and you will be taken to the homepage of Thyroid UK Support.

Welcome Email

When you register with Thyroid UK Support, a welcome email is sent to you, this contains a link to the very important Posting Guidelines for this site. Please make sure you read these as it's important for the smooth running of the site.

Logging in

When you next log in to the site, you are logging into the main HealthUnlocked website, rather than an individual community and you will be taken to your own personal ‘homepage’.

The main feature of this page is a news feed which shows the latest activity from all of the groups of which you are a member.

The following sections of this area can be accessed by clicking on the down arrow next to your name on the green menu bar.

Profile

On this page you can add a picture to your profile or you are quite welcome to keep the default image you are given.

You can add your conditions, symptoms & treatments as desired. In order to enter this information, you need to click on ‘Edit Profile’. You will then see a series of boxes ‘My symptoms’; ‘My conditions’ and ‘My treatments’.

Start typing the condition/symptom/treatment and a drop down list will appear. Click on the one you require or press enter.

In this section, you can also see all of the communities of which you are a member.

There is the option to enter some information about yourself in the ‘bio’ section at the top of the page, as well as your gender, birthday, country and postcode.

Some of the information can be kept private from the public profile by clicking ‘Make private’ in each section.

To see how your profile looks to everyone else, click on ‘View profile’.

Don’t forget to save the page if you make any changes.

Messages

This is where you will find your private messages.

To send a message click ‘Compose’. In order to add people to the message you need to start typing the member’s name in the box under ‘Send to’. You will then get a drop down list, where you can pick the member that you need or continue to type the full name and then press enter.

You can now type your message in the box provided and click ‘Send message’.

Account

This section contains your ‘Contact Preferences’, Language preference, ‘Data Sharing’ preferences, ‘Email address’ and password. If you make any changes – don’t forget to click on ‘Save changes’.

Help

This section is for help with technical queries – NOT for help with your condition. There are some handy FAQs in this section, or you can contact HU from here.

Accessing Your Communities

In order to access the communities of which you are a member, you need to click on the drop down arrow next to ‘My Communities’ on the green menu bar.

Once you are in the group of your choice you will see a group-specific header and a grey menu bar.

On this bar you will see Latest Posts and All Posts.

Once you click on ‘All Posts’ you have the option to sort the listing by Newest, Recently Active, Unanswered or Popular.

You will also be able to see ‘Write a Post’ on the right of the group header.

Community

This will bring you back to the homepage of the group you are in.

Pinned Posts

Our ‘Posting Guidelines’ are in the ‘Pinned Posts’ section which can be seen to the right of the screen on the ‘All Posts’ page. There are only 5 visible Pinned Posts, but there is the option to see more. Please read the Posting Guidelines before using the site as anything contravening them will be edited or removed.

There are various other ‘Pinned Posts’ which contain helpful or important information, they will remain in the ‘Pinned’ section until they are removed by a member of the Admin Team.

Posts

Use this section to ask questions or post information which you feel other people may find helpful or interesting. You can choose a topic for your post from a drop down list.

You can browse topics of interest - these can be seen to the right of the screen.

You have the choice of making your post visible only to members of the community and you can add an image if you like.

Tagging

Once you have selected which topic you wish to post under (even if this is ‘No Topic’) you can see the tags which have been automatically assigned to your post or question and you can remove any which you feel are not relevant, by clicking on the small cross next to the tag.

Tagging People

You can mention others in a post body or a comment (not Post titles or messages).

All you have to do is type the ‘@‘ symbol followed by the username of the person you’re trying to mention. For example, if I wanted to mention Helvella, I’d type: @Helve… then select him from the list (with arrows / enter or point and click with the mouse).

The user you mention will receive a platform notification letting him/her know you mentioned him/her.

Making something stand out

In order to make something stand out in your post or comment you can underline, bold or italicise words. Simply highlight the text and click ‘ctrl’ and ‘b’ at the same time to bold or ‘u’ to underline or ‘i’ to italicise. If you’re on a Mac click ‘cmd’ instead of ‘ctrl’.

Polls

You can see the current ‘Poll’, including the results and comments. You can also access previous polls by clicking on ‘All Polls’.

Newest Members

This section shows the latest members to join Thyroid UK – you can also search for any member on this screen.

If you wish to see more details about a member, including their latest activity and any profile information they have chosen to make public, or you wish to send them a message, click on their name to access their public profile.

Group Header

The group header includes a couple of sentences about the group, if you click on ‘read more’ this will take you to more information about Thyroid UK – the charity which runs and moderates this online community. This is where you will find our contact details, a list of our Administrators and a donate button.

If you find something that you find particularly interesting or helpful, you can click on 'Recommend'.

You can also share open Posts on Facebook and/or Twitter! If you would rather your content was not 'Shareable', make sure to pick 'Community' BEFORE you click submit.

I hope this helps you to find your way around Thyroid UK on HealthUnlocked..! :)

Louise

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