New site - not very good and sooo frustrating - Thyroid UK

Thyroid UK

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New site - not very good and sooo frustrating

Karen1 profile image
13 Replies

Progress is all good, however i'm really find this new site very un user friendly. I used to be able to 'see' replies to my questions easily etc. When i log in i see no obvious 'buttons' to navigate away from the news feed and read responses to my posts. I hope it's being looked into please?

Written by
Karen1 profile image
Karen1
To view profiles and participate in discussions please or .
13 Replies
ChemicalAngel profile image
ChemicalAngel

I know what you mean xx

I have given up trying to find if anyone has replied to a post I have done.

Ann xx

in reply to ChemicalAngel

Hi Ann

Thanks for your feedback.

Have you adjusted your email preferences? You can tick one which will email you every time someone replies to you. Click on your name on the green bar and then 'email preferences'.

Make sure that 'Email me when someone responds to something I've written' is ticked.

If this option is already ticked, try unticking and reticking - if this still does not work, drop an email to support@healthunlocked.com.

Hope this helps!

L

x

shaws profile image
shawsAdministrator in reply to

I've done the unticking and reticking a couple of times but still doesn't bring any action.

in reply to shaws

I'd report it then hon. xxx

Katkin1 profile image
Katkin1 in reply to

Hi Louise

I have the same problem. I have ticked, email every time someone replies, but I have so many emails each day that it is easy to miss a notification. Is there some way of being able to log in and see my questions and replies easily like we used to be able to? What is the best way of find my posts again please?

Kathy

Hi Karen

Thanks for your feedback.

1) Have you adjusted your email preferences? You can tick one which will email you every time someone replies to you. Click on your name on the green bar and then 'email preferences'.

Make sure that 'Email me when someone responds to something I've written' is ticked.

If this option is already ticked, try unticking and reticking - if this still does not work, drop an email to support@healthunlocked.com.

2) Unfortunately, the basic design of the site seems to be here to stay. The easiest way to find your own posts would be to go here:

healthunlocked.com/user/karen1

We have given feedback again today about the fact that it is not possible to view 'ALL activity

Hope this helps.

If you have any further queries or technical problems, you can email support@healthunlocked.com

L

x

shaws profile image
shawsAdministrator

I have found when stuck to click Communities and then Thyroiduk and it brings me to Questions and posts.

nightingale-56 profile image
nightingale-56

Just what I do Shaws, but it was more by luck than direction from the site. Would love it to be as easy as it used to be. Had to take my PC into shop today as it had a virus from about two and a half months ago, just about the time when all this change started. Hope this wasn't what caused it! Janet.

in reply to nightingale-56

Oh gosh! So do I Janet! :( No one else has reported anything like that - but then if their computer died they wouldn't be able to, would they!!? ;(

I did do a helpful hints thing - healthunlocked.com/thyroidu...

L

x

Jillymo profile image
Jillymo

I much prefered the old site & like others finding this one difficult to use.

You used to be able to see the recent bloggers on the screen & what has happened to Mary, Aps & David ?

I cant seem to find my regulars anymore. Jillymo

TP26 profile image
TP26

It's awful and I so prefer the old layout. By all means add the bells and whistles but if it aint broken why try to fix it?

Isn't life stressful enough without getting stressed even more from the one place we get so much help from.

kashka profile image
kashka

I get an email if anyone replies to anything i've written.Maybe your settings are differant.I havnt had a problem.

waveylines profile image
waveylines

Am afraid I am finding it a bit of nightmare too. i have checked my preferences and they are ticked as i wanted but I do not receive notifications at all -just the daily diary one -which often doesn't arrive daily! lol.

Why on earth have they meddled? The new site is far less intuitive e.g. when replying to an email it took me a while to realise you have to click on the header of the email to bring up the reply box....not exactly obvious! Now I know.....but i am not the only person who couldn't see how you were meant to reply and so we were all busily setting up a new email link each time....ah well moan over! Am guessing their ears are on fire!

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