NHS Complaints Procedure following reorganisati... - Thyroid UK

Thyroid UK

137,138 members160,819 posts

NHS Complaints Procedure following reorganisation of PCT's!

3 Replies

So ... we now have CCG's and I assumed that they would be the next step following dissatisfaction with GP Surgery's response to my complaint.

I e-mailed the local CCG to ask the name of the person to whom I should address this to. After 2 weeks they e-mailed stating rather vaguely that I should contact PALS.

Fail to understand how PALS would deal with this so have now e-mailed NHS England as per the complaints advice on the NHS website.

Anyone else been through this recently? Really don't want to phone the surgery concerned. It's almost as if they don't want people to complain!!!

Read more about...
3 Replies
lynmynott profile image
lynmynottPartnerThyroid UK

Hi cinnamon_girl, Have you looked on our website?

thyroiduk.org.uk/tuk/NHS_In...

Thanks Lyn. I don't understand why there isn't a standard procedure throughout the country and it seems to me that CCG's are purely for commissioning. The area that this particular CCG covers has a very large population.

Think I'll phone the surgery.

zeberdee2468 profile image
zeberdee2468

CCG do only commission services, there is another layer now called something else then there is CAGs they have made everything 10 times more complicated than it was before. Also some GP surgerys are now run by Virgin Care so might be worth looking there too or asking the surgery if they are run by Virgin. Hope you sort your problem out.

You may also like...

NHS Prescription for T3 success!

Hi all I just wanted to let you know that for some unknown reason my GP surgery phoned me 1 month...

NHS Complaint Handling

petition in respect of NHS Complaint Handling. Thyroid UK has seen that complaints have not been...

Complaints

with the CCG said that we should all complain separately by letter about the problems and side...

Complaint to GMC Rejected (re Imperial Healthcare)

that if we have a complaint (not just a disagreement) we should submit a complaint to the GMC as...

Gp rationale to not treat following my letter of complaint

....I queried this with gp and this was their response they also said his B12 at 173 was OK too and...