So ... we now have CCG's and I assumed that they would be the next step following dissatisfaction with GP Surgery's response to my complaint.
I e-mailed the local CCG to ask the name of the person to whom I should address this to. After 2 weeks they e-mailed stating rather vaguely that I should contact PALS.
Fail to understand how PALS would deal with this so have now e-mailed NHS England as per the complaints advice on the NHS website.
Anyone else been through this recently? Really don't want to phone the surgery concerned. It's almost as if they don't want people to complain!!!