Just to let everyone know it looks like we are experiencing more IT problems. These issues mean we are having to log back in to our accounts all the time. If you experience any problems please inform IT. No one has been blocked or thrown off the forum. YBB
IT issues again: Just to let everyone know it looks... - PMRGCAuk
IT issues again
Written by
Yellowbluebell
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89 Replies
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Yes I just noticed that when I tried to answer your PM .
I had one of those moments of panic as I hadn't had to use my password for so long , blank head and brain fog made me forget what it was for a while.
Is this HU trying to give me a bit of mental health self care in the form of brain training by any chance?
I wish they wouldn't , leave my sieve brain alone IT folks !!
Me too- when I tried to access notifications!
And me
I’ve just answered another post, and it seems to be okay - so maybe it’s a one-off!
See what happens tomorrow.
Fingers crossedx
I have had to sign in three times , I tried to swap between PM and posts and it made me sign in again , tried to swap back , did it again .
I blame YB , she's just trying to make it more difficult for me to get in touch with her , she could just tell me to be**** off!!😋😂😂😂😘
Shut up you idiot!! I would just change my name!! I have to sign in to reply to everyone.
I was chucked off again so didn't log back in last night. Let's see what happens this morning!
in reply to Louisepenygraig
Still being a pain...email helpdesk. The more the merrier.
I thought it was just me being a bit sleep deprived but poops is having the same issues so we are assuming it's a general thing. I had to check my password as well!!
in reply to Yellowbluebell
Fortunately I have mine automatically filled in for non banking stuff otherwise I have no idea what it is. It's done it about 10 times to me as I was testing refreshing from different parts of the hu site and it logged me out everytime.
Yellowbluebell in reply to
Yes I am having the same thing but DL seems to be ok now!! Not sure what going on!!
in reply to Yellowbluebell
Maybe iPad/android/computer difference?
Yellowbluebell in reply to
I am on my phone so will try computer later.
Knows better than to mess with Goddess Freyja!!
Oh I had forgotten you had got goddess status. I am just a choccy mouse!!
Well - almost. Everything other than accessing notifications seems to be okay. 🤦🏻♀️
Have a look at my reply to DL if you want a giggle you sleep deprived little sunbeam😘
I saw it and you are a muppet!!
Which one ??
About me deliberately doing it to you. Like I said I would just change my name and not tell you.!!
Which Muppet , Muppet !😘
I reckon we'd be those old dudes heckling in the box , Waldorf and Stadtler😂😂😂
in reply to Blearyeyed
It fits 😂😂😂
Yellowbluebell in reply to
Dont you start. Bee doesnt need encouragement!!
in reply to Yellowbluebell
But if it fits it fits....😉
Yellowbluebell in reply to
I know but I really dont need everyone to reallise that i am as mad as bee is!!
in reply to Yellowbluebell
I promise not to say anything. Sssssh.
This is what it say at faq HU....it's different but may explain....
Why am I being asked to sign in every time I access HealthUnlocked?
Often, we get emails from users reporting that they have to sign in every time they access our site. If this is happening to you, it is probably related to your browser (e.g. Chrome, Internet
Yellowbluebell in reply to
I dont know whats going on because it looks like on my computer I don't have to sign in as often!!
I think I am hiding my madness quite well!!
in reply to Yellowbluebell
Mmmmm😂😂😂 will see what it's like tomorrow then everyone suffering can report en masse. EN MASSE ALWAYS BETTER 🌻😘
in reply to Yellowbluebell
My mum had me tested and I am fine....
Yellowbluebell in reply to
My mum has always thought I was mad!! She thought when I started only taking mental health cases in court it was because "you have things in common with those people"!! For once in my whole life I was unable to talk!!
in reply to Yellowbluebell
😂😂😂
Yellowbluebell in reply to
Being on my computer hasnt resolved the problem.
Blearyeyed in reply to
😂😂😂😂 yes I was just about to quote Sheldon Cooper a la " Big Bang" too , especially as I seem to be accused of madness on a daily basis lately !
My mum did have me tested , ironically , and they let me go , so , although my house is affectionately known as , " The Asylum" between my friends , it has nothing to do with me ....😋😂😂😂😂😘😘
Of course it doesnt!! Its all the others.
in reply to Blearyeyed
Love sheldon and penny together. ....
Blearyeyed in reply to
I do have so many things in common with Sheldon it's uncanny , even down to the huge t-shirt collection and even before I had to spend more time at home I already had a " spot" !!
Yellowbluebell in reply to
match made in geeky heaven!!
So, it is only the two of us going mad then? I have been having to
Sign in each time for weeks. Today? Everything is fine!!
in reply to Songbird69
Interesting. Computer or smartphone/tablet?
If it was HU testing your mental health they wont need an IT problem for it to become obvious you are a mad woman. They could have given the moderators the heads up it was just a test for Blearyeyed!!
PMRproAmbassador
I'm using a computer and am being signed out if I try to click on chat to read a message with an internal transfer. I'm getting to the posts from my email OK so far and can reply and edit
Ditto - and as I said I’m being logged out when I try and access notifications. Have just reported to help centre.
Guess they are doing something ‘behind the scenes’ again.
Well hopefully something might get sorted quickly tomorrow.
I would love to imagine IT working on a sunday but my brains logical side is saying that's not possible!!
I’ve just been thrown off but let me back in straight away.
I’ve been locked out (strange as I’m here now). It won’t allow me to reset password. Have reported it also
Ive just been thrown out again so its still happening
Please report then, if you haven't already! A bit of a naus but if we don't report then the powers to be don't know!
I have and just had a reply saying they're working on it.
Me too, and seems to be okay -
Note their comment about contacting them!
“Thanks so much for taking the time to report this. And yes, your community moderator is right. Whenever you experience an issue on the HealthUnlocked site, please send us an email at support@healthunlocked.com or complete our contact form as you did last night. We appreciate all reports we receive.
We apologise for all the inconvenience the issues on the site might caused you. Yesterday evening one of our technical service shut down and it was not able to re-start. Our team of developer identified the issue this morning and released a fix. Now, you should be able to access your notifications page.
If you are still experiencing some issue, please do reply to this email with further details.
Have a lovely day” ,
--
HealthUnlocked Support Team
Hopefully everyone is sorted now!!
What a nice reply. It does seem to be OK now.
Looks like it's been solved on my android.
Just to let you know I got my younger son to do a screen shot that Fonah had requested. I sent it off on Saturday. I shall be very glad when the problem I'm having is sorted.
in reply to prunus
It’s OK on iPhone & iPad now
prunus in reply to
Your message to me on my computer is not right at all it still has all these numbers, width, height, style,display, border, background embellishments.
If you have sent it to IT then hopefully they can help.you resolve the problem. They have been tweaking the site but sometimes I wish they would leave well alone!!
I've had all this unwanted extra ever since I came back from holiday. It will be a relief when they take it all away and just leave the messages.
in reply to prunus
I know this will sound daft. But have you closed the computer down and switched it back on..has anyone else used it for anything. If in doubt turn it off....log out of HU first then close properly for 10 mins. Not just "restart".
I think I know what it sounds like it is. But it's quite complicated and I don't want to make things worse from a distance! So starting simple.
Yellowbluebell in reply to
What do you think it is?
in reply to Yellowbluebell
Perhaps viewing source code. There should be a way to hide it rather than show it. Some search engines can switch between using ctrl+u. It looks like source code and can click view on menu bar and check. Unfortunately I don't have a computer so trying to remember this from years ago isn't easy!
Yellowbluebell in reply to
Will speak to OH when he comes in and suggest it to him. Way over my head!!
in reply to Yellowbluebell
It looks like it's the avatar code (jpeg) then borders etc. I may be wrong ...could just have knocked html view on. Without a working computer it's hard to work through it.
Yellowbluebell in reply to
OH might be able to work it out from what you are saying and use his computer to help us advise primus. Fingers crossed!
prunus in reply to
I got my younger son to do a screenshot for me on Saturday and have heard nothing from Fonah since. It doesn't sound daft because I get on with things and can be too quick at times. 
It asked me to log in again but only once!
Well that's an improvement!! It has been rectified apparently but if you have more issues please let IT know.YBB
Still having to log in each time
in reply to casca312
Maybe try logging out then restart your device. It should be okay but message helpdesk if not. They can look and see if there's an additional issue.
Can you report it to IT please as it seems to have been resolved for most people now. Have you tried signing out and going right off the forum and then trying again. Not sure it will do anything but worth trying.YBB
Cannot find how to report it to iT. Please advise. I did sign off but no change. I reported to HO. It was suggested it was my browser, but am using google on Apple ipad and had never had any previous problems until a few weeks ago. many thanks for help
in reply to casca312
Try this link...
about.healthunlocked.com/co...
casca312 in reply to
I tried and was told me somebody was trying to steal my info ! Suggested to reset password which I did . .....Still the same. Will try again on Monday, but Thank you for your suggestions
I got the same response when poops sent it. We will get you a safer linkx
in reply to casca312
Oh dear!!! I hope it sorts itself...but hopefully they will be able to help you. Perhaps you need to change all your passwords...like Google or email etc. Have you got the latest viral/firewall software? I had a series of emails a while back saying that I had a Google security alert. I never click on them and when I checked on Google main site it was a scam. Good luck!!
Yellowbluebell in reply to
It wont let you go any further than saying its unsafe.
in reply to Yellowbluebell
I still never open hem. 🤣🤣🤣
Yellowbluebell in reply to
No it's not like that. When you click on the link you provided it says its unsafe. Have you got another email for IT
in reply to Yellowbluebell
No. It does flag it up but I know of people and scams that are ahead of virus software covered by my phone. I haven't had one for a while. Having had 30000 words of a book deleted by virus ... especially 8,000 that had no hardcopy as overnight work I have been ultra careful. I had left the first 20,000 on discs...one with a friend and one with me but everything corrupted. Scars like that don't heal well!!
I seem to remember getting this some time ago - and was told it is usually because the site is not up-to-date with their certification fees.
in reply to PMRpro
Unsurprising.
The best way to contact IT is to go to the footer at the bottom of the page, click on it and the contact us and then support centre. Then fill in your details and your issue.
Strange. I kept getting that notification when I was away and using my irritating little tablet, but I appear to be automatically logged in anyway so I never had to do anything in order to read posts. I have never (touch wood) had any problems when using my laptop.
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