Just to let you know you can now contact the support service via text on 07818196776 and on Skype at ovacome.support.
This is in addition to the usual ways: through this forum, freephone 0800 0087054 and email firstname.lastname@example.org,uk
Our hours are 10am-5pm Monday to Friday and if you contact outside these times we will respond the next working day.
There was a positive response to instant messaging in the poll we conducted on this forum regarding contact methods. We are looking into this option further and I will post to let you know when it's available.
Support Service Manager