No special assistance at Palma Mallorca airport now paying the price

[MandiS]

Arrived at Palma Mallorca yesterday had booked special assistance. They were no where to be found so i had no option but to walk. I walked very slowly taking breaks hubby and kids took care of all bags. Walking yesterday quite a long walk and totally seized up today can’t straighten right leg knee so painful left hip hurts whole body aches. Really struggled to move around in the villa . Reminder to all don’t do what I did I obviously pushed myself too far and haven’t been able to do a thing today. Hopefully will feel better tomorrow.

[Hidden]

Ooh I hope some gentle movement then a good nights sleep helps you feel better and you can enjoy your holiday. How frustrating that there was no assistance.

[MandiS in reply to Hidden]

Thank you Norissa hope I can move tomorrow

[Pat9442 in reply to Hidden]

Same thing happened to me at St Lucia on return to UK. I got left in a wheelchair on the tarmac, in the dark, with the plane doors closed and a frantic husband inside! Then the lift thing got stuck with me in it and I was left in the air. At least the plane could ‘t Go!

[MandiS in reply to Pat9442]

What a terrible experience to endure. I am sorry. I hope the airport/airline compensated you.

That would put me off going away .

[Pat9442 in reply to MandiS]

I must be tough. I thought it was hilarious! Off again next year. Can’t wait to see what happens then

[juneann]

aena.es/en/palma-mallorca-a...

Palma was laid out differently the last time I flew out from there. Not sure if the above is of any use.

[MandiS in reply to juneann]

Thank you I did see 3 of the other persons who also had special assistance at Gatwick also struggling to walk . Seems there was a blip in the system

[anne999]

I flew from there on Friday. I didn’t need them but saw plenty of staff at various points.

[sylvi]

I have not liked your post because there is nothing to like as you had to suffer because the assistance wasn't there. I hope that with a days rest you can enjoy the rest of your holiday.xxx

[MandiS in reply to sylvi]

Thank you I’m not great even now hope I can get out and about today

[Hidden]

Well that's cack! Have you made a complaint?

So sorry you are suffering due to the ineptitude of others . 😤

[MandiS]

Thank you I will definitely say something when I’m back at Palma to fly home

[Soreknees2016]

That’s dreadful - I would definitely complain, but in writing/email, otherwise it doesn’t get to the management. Letting down people who need this assistance is inexcusable, and I have recently been looking at means of campaigning about the poor standard of this service after the incompetence of the SA staff at Heathrow T5 recently caused my 87 y/o mother and I to miss our flight home. Something for an ‘off topic’ post me thinks!

Hope you feel better soon and are able to enjoy your break.

[summer32]

Rest up for rest of today, take it easy tomorrow, take some pain relief, sit and read a book on a chair or lounger

[BonnieT]

So sorry. Hope you have something to help you through. I need to take prednisone for a few days to get through when I have a flare like that. I suffered two days last time I overdid it. I tred more carefully now.