I'm sure it was around this time last year that they were having problems. Guess what? "We cannot locate the driver" and "delivery sometime in the late afternoon", although delivery was meant to be between 8 am and 1 pm. I may be exceptionally grumpy because I had to be up early and I didn't get to sleep until 2 am but I'm not very happy with them. They were late last time but I excused it as a one-off. It took ages to get through on the phone too. I'm not saying they are anywhere near as bad as they were but it is annoying and I wondered if anyone else has been experiencing these issues. I know it's fairly minor in the grand scheme of things but they are a private company being paid by public money...!