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My Humira is delivered every two months by Healthcare at Home. Since this company changed their delivery company the Humira is never cold on delivery. I believe this is the reason for my Rhuematoid flare ups.

Please would anyone let me know if they are also having problems with deliveries. Especially if concerned about the storage of Humira.

22 Replies

Thats definitely something to contact Healthcare at home about.

1 like

My last delivery wasn't cold. Used to arrive in a refrigerated van but this one didn't appear to be one. Drivers aren't as friendly either.


Hi - my Humira IS still cold when it arrives, last time was 2 weeks ago. Any van they use must keep it refrigerated!! . You need to get on to H at H right away, and ask your Biologics nurse what to do, as well.


I had a problem, the delivery man called me up at 8 am said it was out for delivery between 9am-4pm I told him he was calling me at 8!! I said that's not correct as it's always been between 10-3 as that's what time I'm at my business address. He then called and told me he left it with another company. When I went to work the company he said he left it with was not the company who had it!! Lastly he left it with someone who does not have a fridge although I told him it needed to left with someone who had one. Hopefully this is only teething troubles


I have have had problems with timing of deliveries. Mine are meant to bebetween 8-12 that got changed to 8-13.00 but often it has been arriving later sometime I get an apology but most of the time the driver doesn't say anything. When I first had Humira the company was really good but over the last couple of years they have really gone down hill.


When I was on Humira the delivery company were dreadful - I often use to miss an injection because they didn't / couldn't deliver when I needed them. They should be kept cold - in a fridge - I cant remember the temp - but you can phone them and talk about your worries. Im now on orencia and just pick it up from the local hospital when I need it - I usually give them 2 weeks notice for when Im coming to collect much easier than relying on others. Hope you get it sorted - of course your ra nurse should know what to do xx

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Well, as long as it doesn't get too warm, Humira can be out of the fridge for some time without any problems. So I agree they need to keep it fairly cool during transit but not necessarily refrigerated as such. They may well be transporting it properly without the boxes (or pens / syringes) actually feeling 'fridge cool' to the touch. Good idea to check with them of course.


Please let me know where you found this information, as it does not comply to what I believe.

If you are using Humira see the storage info from manufacturer. Clearly states must be stored in a fridge between 2C to 8C. Once removed from fridge to room temperature must be used within 2 weeks or discarded.


I'm making a habit of this .... typing away without connecting brain! Of course, doh! Once it's out the fridge it has to be used within a certain period NOT refrigerated again. Forgive me, I was thinking of transporting it when I go away for a few days, as long as I can keep it fairly cool in the car I don't worry about it but of course that is prior to injecting.

So now you have me wondering .... you are absolutely correct that it must be stored between 2 - 8 C. I don't usually take delivery of my injections, my husband does. But as it happens I should be in next time and will check whether or not they feel sufficiently cold.

Thanks for raising this and putting me straight.


Not sure about your question as I have only had one delivery and it was cold.

What I wanted to ask you is,does the delivery come automatically,or do I have to ring them to order some more?


Jane x


My Humira is delivered every 2 months by Healthcare at Home,

i.e. 4 injections.

I am contacted by email, used to be by phone, regarding next delivery.

If no contact near to your next injection date, phone.


They will ring you to arrange for your delivery. They will book 2 deliveries from one call. If your are down to 1 injection and have not heard from them best to ring to ch3ck your next delivery specially if you are a new client. Hope all goes well.


I would tellHealth-care at home, they can check the temperatures. I think they should keep recordings of routine temperature recordings.



I am on Enbrel and get deliveries via Healthcare at Home.

It gets delivered by a normal courier but in an insulated box with ice packs so no problems.


When I was getting biologics delivered we made an arrangement with the local chemists who could take and store it suitably. Everyone seemed to be happy with this although I didnt need to use the arrangement often.


Hi penelopejane,

this is the information from the patient information leaflet for Humira:

5. How to store Humira

Keep this medicine out of the sight and reach of children.

Do not use this medicine after the expiry date stated on the label/blister/carton after EXP:. The expiry date refers to the last day of that month.

Store in a refrigerator (2°C – 8°C). Do not freeze.

Keep the pre-filled syringe in the outer carton in order to protect from light.

Alternative storage:

When needed (for example when you are travelling), a single Humira pre-filled syringe may be stored at room temperature (up to 25°C) for a maximum period of 14 days – be sure to protect it from light. Once removed from the refrigerator for room temperature storage, the syringe must be used within 14 days or discarded, even if it is returned to the refrigerator.

You should record the date when the syringe is first removed from refrigerator, and the date after which it should be discarded.

Do not throw any medicines via wastewater or household waste. Ask your doctor or pharmacist how to throw away medicines you no longer use. These measures will help protect the environment.


If you think that there is a problem then do contact HAH about this. For Humira call:

0333 103 9699

Hope this helps

If this is a problem for lots of people please do contact us to let us know. The helpline number is;

0800 298 7650 Monday - Friday 9.30am - 4.30pm

Beverley (NRAS Helpline)


Didn't respond sooner as I found this reply a little patronizing.

I suffer from RA and can read perfectly well.

I have contacted Healthcare at Home.

A Pharmacist phoned me after my last delivery which was on the wrong day and out of the fridge for a minimum 20 minutes, probably 30 minutes, therefore not between 2C to 8C. I now feel I should not have accepted this delivery.

The Pharmacist stated Humira is still usable if out of the fridge for this time.

I made it very clear I did not agree.

Next delivery I will unpack the boxes and if not cold will only take one injection for use within 14 days. The others will be rejected by me.

Sorry, but Humira was like a miracle for quite a while. I am angry because it seems my flare ups restarted soon after HAH changed their delivery company and drugs no longer seem cold.


Hi penelopejane,

sorry, the information is as much for other people as you and we really don't wish to offend. We tend to err on the side of caution when replying and give as much information as we can to be on the safe side.

There may have been other people reading your post having the same issues.

Hope you manage to get things sorted but if the problems with the delivery persist please do contact us as we can get in touch with our contacts at HAH to tell them about this




It needs to stay cold. Seems like the Company who makes it will need to be informed if the delivery system its using isn't following requirements of it's product. Doesn't mean their product is compromised and potentially not a valid product. Your insurance company should also be concerned that they are paying full price for a compromised product.


It is my understanding that Humira can be kept at room temperature for up to 14 days.


...but only if you then use it within the 14 days. So if you get a months supply and it has been left at room temperature for any length of time, then you will only be able to use half of it before it needs to be thrown out.


Hi there. I've just had a delivery and went to collect it from the van, so I took a look. The delivery man showed me the refrigerated part of the van and assured me that it was kept between 2 and 8 degrees C. And yes, this delivery of Humira does feel chilled.


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