Have spent three weeks ringing and waiting for BUPA to come back to me as to whether they will cover my replacement wrist op. They accepted the ref. no. from consultant but never said it would not cover op. BUPA asked Consultant for lots of info, which was provided and then refused cover. When asked why they said they do not cover but wasn't mentioned in their handbook as they didn't cover so many things it was impossible to print them all in the handbook! Why do we pay!
Having spoken to Consultant have found he has done lots of them covered by BUPA, but thankfully he is trying to get me moved over to choose and book as op is arranged for 24th Sept.
Why do they say yes to some and not to others. When asked their answer is "it is data protection".
I asked to speak to the Medical Director who had made decision and was told he didn't speak to members.