Update on the new HealthUnlocked

Hi Everyone,

I thought I would write a post to clarify a few issues that are being brought up with regard to the platform’s upgrade.

First, we’re glad you’re here. I know it was a pretty frustrating experience for some of you to get back into the platform at the re-launch. We’re really sorry about that.

Some of the headlines-

What happened to notification emails?

When we launched there were, as many of you know, a number of technical hiccups. To better control the situation we temporarily disabled notifications. We did this to limit the amount of traffic to the site (we send over 1 million emails a month) in an effort to limit the number of people who might run into the bugs. These notifications will be turned on again next week (the week starting Jul 15).

Why was I having problems logging in?

We tested the system across all browsers including iPad/mobile before we launched but sometimes you can’t replicate real life, and login was unfortunately what suffered the most in this. Most of the early login problems are now fixed, but a few people may still be being logged out when they are browsing. We’ll have that straightened out soon.

Where’s my badge!? Why are my photos psychedelic/upside down? etc

Almost all of these type of issues we are aware of and on our list of fixes over the coming few days. We have had to prioritise the most urgent ones first. You can email to help identify any you think we might have missed.

Where are my blogs?

As most of you have noticed ‘blogs’ have been renamed to ‘posts’. However, all the same content is still there. A lot of users told us they were daunted by the idea of blogging when they first joined the site so ‘posts’ are aimed to make it easier and more welcoming.

Why did we make these changes?

Changing the platform was imperative as the old one was built three years ago and was not coping anymore with the amount of traffic we receive, the amount of contents we have and the increasingly more sophisticated information needs of our users.

We are still a very small team and we are working very hard to make your user experience better. The site is built for you, and we do care about your views.

I'm sure that after we finish all the transition process, this system will be easier to use than the previous one but will also be much more useful for the members. Thanks for still being here and having the faith in us to get things back on the rails.

Best wishes

Team HU

6 Replies

Thanks for the update.

I'm continuing to experience login problems with my Android device.

Also I'm having problems loading up the posts that it won't load at all. I have a yellow box pop up at the top of the screen stating 'loading' followed by a message 'loading...(this is taking a while)'. The message hangs about and the Posts screen fails to load. The yellow box refuses to go away even when I move back to Questions and it blocks the menu at the top. Clicking the X to close the box doesn't work from an Android device.

I understand there will always be teething problems and I hope my reply will help you be aware of these ongoing issues.


Hi Dozymum,

Thank you for reporting these - we are aware of the page loading problems and issues on devices. I will record yours as well.

We very much appreciate your patience at this time.


I am not receiving anymore through email. I miss those emails. The first thing in the morning it was reading the posts. And l coudnt browse either from my phone until now. I hope you will do something about it. Thank you


Yes we have fixed the issue with phones.

New notification emails are now in testing stage and should resume next week! At that time I'm sure there will be much more happening on this site.

Thank you all for your help and patience!


I still can't access from my iPhone, but can on an iPad...


Hiya Dr Fluffy,

I havent been able to access this forum for 24 hours on my IPhone, but its all working now :) x


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