Is anyone else having trouble signing on? - My MSAA Community

My MSAA Community

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Is anyone else having trouble signing on?

Jesmcd2 profile image
Jesmcd2CommunityAmbassador
7 Replies

Hi all, l hope that we have this fixed and it was just a glitch, I sent a message into health unlock about the problems with signing in. If you are still having trouble please let me know here.

Thank you

Jes ♡

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Jesmcd2 profile image
Jesmcd2
CommunityAmbassador
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7 Replies
johnMSAA profile image
johnMSAAPartner

Thanks for pointing this out and for contacting HU Support, Jesmcd2 . Yes, it looks like they may be having some lag time on their platform for us today...and not just our My MSAA Community, but across all communities.

After taking a while to log on, if anyone is having trouble viewing certain public posts, maybe seeing them marked as “hidden": if you view them a second time or give them a few seconds, they should load completely and no longer be marked as “hidden” for you.

I have reached out to HU as well, and we'll get to the bottom of this! :)

- John, MSAA

Jesmcd2 profile image
Jesmcd2CommunityAmbassador in reply to johnMSAA

Thank you johnMSAA It seemed that on Saturday and Sunday ppl were having trouble with signing on. :) Just wanted to make sure all was well again.

johnMSAA profile image
johnMSAAPartner in reply to Jesmcd2

We shall see, thanks to the support staff at HU!

johnMSAA profile image
johnMSAAPartner

All - here is a message from HealthUnlocked Support:

"We've looked into the issue and it appears one of our servers was malfunctioning, causing some requests to be much slower than they should be. It should now be fixed, but please let us know if you continue to run into any slowness. Apologies for the disruption."

- John, MSAA

Jesmcd2 profile image
Jesmcd2CommunityAmbassador

Thank you johnMSAA

Yes, Yes, and Yes! Could you please bring this up to Administrators the next time you talk to them!!! When i sign in, it keeps treating me as a first time sign in or a newbie to the chat room! Help! Jesmcd2,, MSFighter.

Jesmcd2 profile image
Jesmcd2CommunityAmbassador in reply to

Still Hidden ?

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