I think some of us don't feel like we've had the best treatment from our rheumatology teams. Or maybe we think they're great. Either way, I have found a site that gives the chance to give feedback that the hospital will actually see and act on. It also gives you the chance to see who is doing well and consider other options. I don't like those TripAdvisor-style sites that are just for anonymous rants to no one in particular. This looks like a good way of publicly flagging up areas where your department might improve, or letting people know that your hospital is good.