Just wanted to share a quick, informative post about the technical support available to you at HealthUnlocked and how it all works.
If you have any questions about how to use our site such as, “How do I follow or unfollow a community?” or “I can’t remember my password - how can I log in?”, the first place to check is our Help Centre: support.healthunlocked.com/
Our Help Centre is full of step-by-step articles with videos explaining answers to our most frequently asked questions. If you have a query about something, chances are you can find the answer there.
You can find the Help Centre easily:
Desktop & Mobile: Click on your profile image, on the top right-hand corner of the screen, and select “Help” from the drop down menu.
App: Click on “Profile”, on the bottom bar. Then click on the gear symbol on the top right-hand corner of the screen, and select “Help”.
The Help Centre also contains articles with information about HealthUnlocked as a platform, and resources for you to access mental health support, should you need it. If we’re missing something you think is important, or if something isn’t clear enough in our articles, please get in touch and let us know!
Who to contact:
If you need a little extra support, have suggestions for us or if you notice any technical problems on the site, please reach out to the HealthUnlocked team directly via this form: support.healthunlocked.com/...
With technical issues, it’s really helpful for us to have as much information as possible so that we can try and reproduce it. If you could tell us what type of device you are using to access HealthUnlocked, and what browser, or send us a screenshot of the problem you are experiencing - we would really appreciate it. If all you know is that you’re using a phone or a computer and something’s not quite right, that’s also fine - get in touch and we’ll work with you to diagnose the issue.
Our team is constantly working on improvements to the site. We have a long list of projects we want to get round to, to make your communities run better and more safely. This means that we have to prioritise our work to get the most important bits done first. If you request an improvement and it seems like it’s not getting done, we’ve not forgotten about it! We’re just waiting for the right time to start work on it, or working on more pressing things in the meantime. Your feedback and input into HealthUnlocked is really valuable and helps inform all of our decisions, so it’s important that you know we do listen to you. Thank you!