Technical Maintenance

[Vesa]

Hello everyone,

On Monday morning, the HealthUnlocked site and app will be down for around 15 minutes as we undergo some technical maintenance.

If you have any concerns or questions, please direct them to our Support Team at [e-mail].

Wishing you all a lovely weekend,

[rsslldnphy]

I'm also happy to answer any of your questions here on the thread. To give you an idea of what we're doing and why: we're migrating our main database to a new, more secure, faster machine. 💪🏼

I'll post more updates here as we make progress. Have a great weekend everyone. 😊

Russell 🐶

[IndigoBlue61 in reply to rsslldnphy]

Thank you Russell 😊

[Activity2004 in reply to rsslldnphy]

Is this going to be done at 9 am USA time?

[rsslldnphy in reply to Activity2004]

We’ll be starting the preparatory work around 9:30 GMT - this will likely take us a few hours but shouldn’t affect the site at all.

Once that’s done we have a window of time to complete the migration in - and the sooner we can do it in that window, the better. So we think the most likely time will be sometime between 11:00 and 13:00 GMT, but as always with these things there is an element of uncertainty.

[Activity2004 in reply to rsslldnphy]

Thank you for the information. Will these upgrades fix a lot of the issues that have been reported by members and the Administrators? One member from Healthy Eating told me that she was having issues editing her own comments. I have been given an article to give to her if what is in the article doesn't help, I was told to have her get in touch with support.

[rsslldnphy in reply to Activity2004]

That sounds like something else I’m afraid Activity2004, but I’m sure support will be able to help her if she continues to have problems 😊.

[Activity2004 in reply to rsslldnphy]

Thank you! I think they will be able to, too. I actually just sent a note to them right now about an ongoing glitch with members who are banned. Some names are still showing up even after they're removed from the entire site.

[rsslldnphy]

Hi all,

These things have a habit of taking longer than you expect. We're currently doing the preparatory work for the migration. While we've done our best to stick to the original schedule, it's taking quite a bit longer than we thought it would. This is due to system changes which will eventually have the effect of making things faster. If it takes much longer we'll reschedule the switchover to tomorrow - I'll keep you updated.

[rsslldnphy in reply to rsslldnphy]

Just to confirm, we're going to reschedule the switch-over for tomorrow. Will keep you updated, thanks for your patience.

[Nathalie99 in reply to rsslldnphy]

Hi Russel,

Do you know what time approximately?

Thanks.

[rsslldnphy in reply to Nathalie99]

It’s unfortunately hard to predict exactly (as today has shown) but it’s likely to be sometime between 11am and 2pm BST. I’ll post here when the timing is more certain.